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ManyPets Reviews | Customer Service Reviews for https://www.feefo.com/reviews/manypets-uk | Feefo

Displaying all 79,996 reviews

Trusted Customer

1 year ago

Date of purchase: 15/07/2023

my premium increased by over 23% from last year, which is unacceptable

Sadie Caswell

ManyPets

1 year ago

Hey there, We appreciate your feedback. I'm sorry you're unhappy with the cost of your renewal. There are so many factors that go into calculating your renewal such as your pet's age, breed and location. We consider this price fair for the level of cover you have but the most important thing is that you have the right cover for your pet. If you'd like to talk about your policy options please feel free to get in touch! Have a lovely day! Sadie The ManyPets Team

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Trusted Customer

1 year ago

Date of purchase: 26/07/2023

It was very easy to get the cover i required fir my 16 week old labrador puppy

Vicky C

ManyPets

1 year ago

Thanks for the 5 star review and we hope your lovely lab is settling in well! Give us a shout if you need anything else, Best wishes, V. The ManyPets Team 🐾️

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Maureen

Sunderland

1 year ago

Date of purchase: 26/07/2023

What Maureen said about ManyPets:

Price good and covered everything we needed for my two westie pups.

Vicky C

ManyPets

1 year ago

Aww thanks Maureen and we hope your beautiful fur babies are keeping well! Give us a shout if you need anything else, Best wishes, V. The ManyPets Team 🐾️

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Trusted Customer

1 year ago

Date of purchase: 25/07/2023

Because our change was done easily with the help of the lovely young lady helping us through it all.so easy to adjust

Vicky C

ManyPets

1 year ago

Thanks so much for your kind words and we'll be sure to let Kelly know she could help! Give us a shout if you need anything else, Best wishes, V. The ManyPets Team 🐾️

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Christina

Milton Keynes

1 year ago

Date of purchase: 25/07/2023

What Christina said about ManyPets:

I spoke to Rita who was was very knowledgeable, helpful and efficient. She talked me through the whole process from start to finish. She gave accurate information about each type of policy and wha

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Vicky C

ManyPets

1 year ago

Thank you Christina, we really appreciate this and so pleased to hear that Rita could help you! Give us a shout if you need anything else, Best wishes, V. The ManyPets Team 🐾️

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Trusted Customer

1 year ago

Date of purchase: 25/07/2023

The renewal price I was quoted versus cancelling and starting a new policy was ridiculous. It is obvious this company plugs all its money into discounting new policies to get people in at the detrimen

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Sadie Caswell

ManyPets

1 year ago

Hey there, Thanks for leaving us a review. I'm sorry you're unhappy with the cost of your renewal. As you've stated there are elements of your cover you've changed when taking out your new policy which will have impacted the cost, and as a new policy there won't be any claims that may impact the cost. We considered our price fair for the level of cover you had but the most important thing is that you have the right cover for your pets, we hope this new policy is a better fit! Have a lovely day! Sadie The ManyPets Team

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Trusted Customer

1 year ago

Date of purchase: 25/07/2023

Easily re-newed online. However, online quote was aliot cheaper than the one quoted in the renewal ¹email reminder

Vicky C

ManyPets

1 year ago

Hi there, we're sorry to hear about the confusion and would be happy to look into this further for you. Feel free to reach out to the team on 0345 340 4090. Best wishes, V. The ManyPets team

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Adele Holden

Preston

1 year ago

Date of purchase: 25/07/2023

What Adele Holden said about ManyPets:

Really friendly site, easy to find what you require and you can tell the well being of pets is really important.

Vicky C

ManyPets

1 year ago

Thanks Adele and we're thrilled to hear you feel that way, we love pets here - even when they aren't our own!! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Trusted Customer

1 year ago

Date of purchase: 13/06/2023

Di not waste your money. Awful customer service, each member of staff tells you something different, when you do put in a claim takes 5 months and you chasing it, will do everything to get out of payi

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Sadie Caswell

ManyPets

1 year ago

Hi there, Thanks for reaching out. I'm sorry you've had a bad experience claiming with us. With the details you've provided I can't see any claims you've made with us. We'd really love to look into this for you so please get in touch with your details and we'll be happy to help! Have a lovely day! Sadie The ManyPets Team

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Rose Prim

Bristol

1 year ago

Date of purchase: 24/07/2023

What Rose Prim said about ManyPets:

Straightforward and clear

Vicky C

ManyPets

1 year ago

Easy peasy, lemon squeezy!! Thanks Vivien and give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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About ManyPets

Our customers voted us Pet Insurance Provider of the Year in the 2024, 2022 and 2021 Moneyfacts Consumer Awards and we’ve been awarded 5 stars by Fairer Finance 2024. We’re also winners of the Feefo Trusted Service Award 2024. We’ve created quality cover and customer service that pet owners love, protecting thousands of pets over the years. We offer up to £15,000 in lifetime vet fee cover with access to unlimited, 24/7 video vet calls. We're also the only UK provider with a 20% MoneyBack optional extra for no claims. See what customers say about our policies and claims here or visit our site to find out more.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom