How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

ManyPets Reviews | Customer Service Reviews for https://www.feefo.com/reviews/manypets-uk | Feefo

Displaying all 79,996 reviews

Karen

1 year ago

Date of purchase: 22/07/2023

What Karen said about ManyPets:

Easy site to navigate and to get a quote which is very reasonable.

Vicky C

ManyPets

1 year ago

Thanks Karen and it's great to hear you found the website to be useful! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

See full customer review

Trusted Customer

1 year ago

Date of purchase: 19/07/2023

Policy was going to be renewed on an inappropriate tariff and getting hold of someone as painfully slow! The phone cuts off after you’ve been on hold for 30 mins and this happened to me several times!

...

Read all

Sadie Caswell

ManyPets

1 year ago

Hey there, Thanks for your review. I'm so sorry you're having a hard time getting through to us. We know our hold time is longer than usual lately due to the high volume of calls we're receiving. We're hiring new team members to help fix this and we're so sorry for the wait. I hope you and your pet are ok! Have a lovely day! Sadie The ManyPets Team

See full customer review

Sheree

1 year ago

Date of purchase: 22/07/2023

What Sheree said about ManyPets:

Recommended by family. I really liked the range of cover options available.

Vicky C

ManyPets

1 year ago

Thanks Sheree and we're thrilled to hear you are happy with your cover! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

See full customer review

Trusted Customer

1 year ago

Date of purchase: 19/07/2023

I couldn't pay via the website after being on hold for 45 minutes, I had to go through the process again on the phone with the very lovely Tasha, who made this an enjoyable experience, which is a firs

...

Read all

Vicky C

ManyPets

1 year ago

Thank you so much for your kind words and we'll be sure to let Tasha know! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

See full customer review

Trusted Customer

1 year ago

Date of purchase: 22/07/2023

You cancelled my policy leaving my dog uninsured- please log this as complaint

Sadie Caswell

ManyPets

1 year ago

Hey there, Thanks for sharing your experience. I'm so sorry your policy was cancelled. There can be occasions where mistakes are made and we're so sorry for the inconvenience. I've logged this as a complaint for you and our team will be in touch soon. Have a lovely day! Sadie The ManyPets Team

See full customer review

Stephen Heinink

Tunbridge Wells

1 year ago

Date of purchase: 21/07/2023

What Stephen Heinink said about ManyPets:

Found the website very easy

Vicky C

ManyPets

1 year ago

Thanks Stephen and that's great feedback! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

See full customer review

Sue

Chatteris Cambs

1 year ago

Date of purchase: 21/07/2023

What Sue said about ManyPets:

Questions were quite straight forward

Vicky C

ManyPets

1 year ago

Thanks Sue and it's great to hear you've had a great start with us! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

See full customer review

Amy

1 year ago

Date of purchase: 21/07/2023

What Amy said about ManyPets:

We did it online, very easy to set up! Really happy knowing our dog is insured to the highest level he can be. Love the fact you can log into the online portal and look at everything.

Vicky C

ManyPets

1 year ago

Thanks Amy, it's really handy isn't it and be sure to check out the perks section on your portal! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

See full customer review

Bethany

1 year ago

Date of purchase: 18/07/2023

What Bethany said about ManyPets:

No response when contacting support team

Sadie Caswell

ManyPets

1 year ago

Hi Bethany, Thanks for leaving us a review. I'm sorry we've not gotten back to you yet. We're dealing with an incredibly high amount of emails which has slowed down our response time. We promise we're not ignoring you and we're so sorry for the delay. We're hiring new team members to help fix our timescales. We'll be in touch soon and I hope you and your pet are doing ok! Have a lovely day! Sadie The ManyPets Team

See full customer review

Trusted Customer

1 year ago

Date of purchase: 21/07/2023

It took a very long time before I was able to get through to Anna advisor. However, when I did, I received nothing short of an excellent service. The advisor was extremely helpful, knowledgeable, and

...

Read all

Vicky C

ManyPets

1 year ago

Hiya, thanks for sharing this and we are sorry to hear about your wait but pleased we could help out! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

See full customer review

Not received a review invite?

About ManyPets

Our customers voted us Pet Insurance Provider of the Year in the 2024, 2022 and 2021 Moneyfacts Consumer Awards and we’ve been awarded 5 stars by Fairer Finance 2024. We’re also winners of the Feefo Trusted Service Award 2024. We’ve created quality cover and customer service that pet owners love, protecting thousands of pets over the years. We offer up to £15,000 in lifetime vet fee cover with access to unlimited, 24/7 video vet calls. We're also the only UK provider with a 20% MoneyBack optional extra for no claims. See what customers say about our policies and claims here or visit our site to find out more.

Read all

0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom