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ManyPets Reviews | Customer Service Reviews for https://www.feefo.com/reviews/manypets-uk | Feefo

Displaying all 79,996 reviews

Jon Hawthorne

Stratford upon Avon

1 year ago

Date of purchase: 14/07/2023

What Jon Hawthorne said about ManyPets:

I was asked to call to complete and waited 23 minutes with no “ sorry to keep you. Waiting” or any message and eventually gave up so was unsure if I had completed the insurance policy?Please call and

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Sadie Caswell

ManyPets

1 year ago

Hi Jon, Thanks for your review. I'm so sorry you had a long hold time, we know our lines are quite busy lately and we're in the process of hiring new team members to help fix this. I've asked for you to be called back and we'll be in touch soon! Have a great day! Sadie The ManyPets Team

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Dawn

1 year ago

Date of purchase: 10/07/2023

What Dawn said about ManyPets:

Very helpful and friendly.

Vicky C

ManyPets

1 year ago

Thanks Dawn, we really appreciate this and pleased we could help! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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South Littleton

1 year ago

Date of purchase: 13/07/2023

What Za said about ManyPets:

overall great experience. from quote to extra benefits to customer service.

Vicky C

ManyPets

1 year ago

Thanks Zandile and it's great to hear you've had such a positive start with us! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Kathryn

1 year ago

Date of purchase: 14/07/2023

What Kathryn said about ManyPets:

Because the application process said ‘oh poop’ something has gone wrong but you’ve still processed the application. I DO NOT WANT your policy, I googled PETPLAN and it came up with you instead

Sadie Caswell

ManyPets

1 year ago

Hi Kathryn, Thanks for reaching out. I'm sorry you've set up a policy in error, I can see you've got in touch about this and and we'll sort this out for you as soon as possible. Have a lovely day! Sadie The ManyPets Team

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Trusted Customer

1 year ago

Date of purchase: 13/07/2023

Very clear what I was purchasing. T&C clearly explained so I know what I am covered for, and what I am not. Getting 20% off in a no claim year is an excellent perk. Main reason I chose this is they

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Vicky C

ManyPets

1 year ago

Thanks for this fab 5 star review and it's great to hear how easy it was to set up cover and you are happy with our perks! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Trusted Customer

1 year ago

Date of purchase: 13/07/2023

Easy to understand website. Clear options and smooth transitions.

Vicky C

ManyPets

1 year ago

Thanks for sharing this and it's great to hear it was a breeze setting up your cover! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Robin

1 year ago

Date of purchase: 12/07/2023

What Robin said about ManyPets:

I was able to reduce my monthly costs by 50% renewing via the website appose to accepting my renewal. When I call the customer service team there was nothing they could do, they were unable to tell me

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Sadie Caswell

ManyPets

1 year ago

Hi Robin, We appreciate your feedback. I'm so sorry you're unhappy with your renewal. There may be a few reasons why your quote as a new customer is different from your renewal, you may have entered slightly different cover or excess, different details or you've made claims which has influenced your renewal. With the level of cover you have we consider our price fair but the most important thing is that you have the right cover for your pet, we hope that you're happy with the policy you have with us. Have a lovely day! Sadie The ManyPets Team

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Christine

Oxfordshire

1 year ago

Date of purchase: 13/07/2023

What Christine said about ManyPets:

I found the on line appliance difficult and not straightforward

Sadie Caswell

ManyPets

1 year ago

Hi Christine, Thanks for your feedback. I'm so sorry you had a bad experience applying for a policy online with us. We want to give all of our pet parents the best service possible and we're always looking for ways to improve your experience. We'll be sure to pass this feedback along. I hope everything has been sorted now and if you have any questions please feel free to get in touch! Have a lovely day! Sadie The ManyPets Team

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Marian

Carmarthenshire

1 year ago

Date of purchase: 13/07/2023

What Marian said about ManyPets:

Everyone I have ever spoken to has been marvellous. They’re kind, patient and very understanding as well as being efficient and helpful. They don’t mind explaining things several times and always ens

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Vicky C

ManyPets

1 year ago

Thank you for the kind words Mary ann, we really appreciate this and we are so sorry for your loss. As pet owners ourselves, this is always so sad to hear. We hope you are doing OK. Please do give us a shout if you ever need anything - we're here for you. Best wishes, V. The ManyPets team

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Trusted Customer

1 year ago

Date of purchase: 13/07/2023

Every interaction has been marred by poor administration. Failing to take payment, very delayed settlement PF claim, failure to send renewal notice. Then inflated renewal price

Sadie Caswell

ManyPets

1 year ago

Hey there, Thanks for your review. I'm so sorry you've had a bad experience with us. We want to make sure your interactions with us are the best they can be and I'm so sorry to hear that we've let you down. Our team are human and there can be occasions where information is missed or mistakes are made and we apologise for any inconvenience. I hope you and your pet are well! Have a lovely day! Sadie The ManyPets Team

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About ManyPets

Our customers voted us Pet Insurance Provider of the Year in the 2024, 2022 and 2021 Moneyfacts Consumer Awards and we’ve been awarded 5 stars by Fairer Finance 2024. We’re also winners of the Feefo Trusted Service Award 2024. We’ve created quality cover and customer service that pet owners love, protecting thousands of pets over the years. We offer up to £15,000 in lifetime vet fee cover with access to unlimited, 24/7 video vet calls. We're also the only UK provider with a 20% MoneyBack optional extra for no claims. See what customers say about our policies and claims here or visit our site to find out more.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom