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ManyPets Reviews | Customer Service Reviews for https://www.feefo.com/reviews/manypets-uk | Feefo

Displaying all 79,996 reviews

Ana caroline

1 year ago

Date of purchase: 26/06/2023

What Ana caroline said about ManyPets:

I am so frustrated with the service provided that if it had negative stars I would give it. I've been a customer for years, and I decided to change my 4 cats plan for a complete plan, I don't know how

...

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Sadie Caswell

ManyPets

1 year ago

Hi Ana, Thanks for reaching out. I'm so sorry there was an issue with your policy. We've been incredibly busy which has slowed down our response time. We promise we're not ignoring you and we're so sorry for the delay. We're working hard to get through everything as quickly as possible. I've asked for your emails to be looked into and someone will be in touch to help soon. Have a lovely day! Sadie The ManyPets Team

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Sergio Boglione

Mold

1 year ago

Date of purchase: 03/07/2023

What Sergio Boglione said about ManyPets:

Good policy cover at a competitive price

Vicky C

ManyPets

1 year ago

Thank you Sergio and we're so pleased to hear you are happy with your cover! Give us a shout if you need anything else, Best wishes, V. The ManyPets Team 🐾️

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Trusted Customer

1 year ago

Date of purchase: 05/07/2023

I phoned a few times with questions but was on hold for over 20 minutes each time, I also sent an email but had no response.

Sadie Caswell

ManyPets

1 year ago

Hey there, Thanks for leaving us a review. I'm sorry you had to wait a while to get through to us. We know our timescales have been longer than they should be and we're hiring new team members to help fix this. I hope we were able to help and that you and your pet are ok! Have a lovely day! Sadie The ManyPets Team

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Carol

Lancing

1 year ago

Date of purchase: 06/07/2023

What Carol said about ManyPets:

It was easy to understand and got exactly what I was looking for at a good price.

Vicky C

ManyPets

1 year ago

Thank you Carol! We strive to make insurance simple and glad this resonated with yourself! Give us a shout if you need anything else, Best wishes, V. The ManyPets Team 🐾️

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Will

Exeter

1 year ago

Date of purchase: 06/07/2023

What Will said about ManyPets:

Highly informative and clearly described, would recommend to other pet owners.

Vicky C

ManyPets

1 year ago

Aww thanks Will, we really appreciate that! Give us a shout if you need anything else, Best wishes, V. The ManyPets Team 🐾️

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Shelley

1 year ago

Date of purchase: 03/07/2023

What Shelley said about ManyPets:

I spoke with a really lovely advisor who listened and empathised with my situation. She went on to solve my problem in a few simple steps.

Vicky C

ManyPets

1 year ago

Thanks so much Shelley and we'll be sure to let Mollie know of your kind words. Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Natasha

1 year ago

Date of purchase: 05/07/2023

What Natasha said about ManyPets:

Once again left holding for over 50 minutes???

Sadie Caswell

ManyPets

1 year ago

Hey Natasha, Thanks for your feedback. I'm sorry you were on hold for a while. We're handling such a high volume of calls which has slowed down our response time. We're hiring new team members to fix this and we're so sorry for the delay. I hope we were able to help! Have a great day! Sadie The ManyPets Team

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Tazeem

1 year ago

Date of purchase: 05/07/2023

What Tazeem said about ManyPets:

Although it took a while to get through to someone via the phone I can honestly say that the 2 people I spoke to were more than helpful, all details were explained clearly for 2 different queries. I w

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Vicky C

ManyPets

1 year ago

Thank you so much for sharing this Tazeem and we are so pleased to hear that we was able to help and put your mind at ease! Give us a shout if you need anything else, Best wishes, V. The ManyPets Team 🐾️

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Trusted Customer

1 year ago

Date of purchase: 05/07/2023

Easy to get a quote. Easy to put in details and sort out our insurance. Thank you.

Vicky C

ManyPets

1 year ago

Ah thanks for the awesome review and we'll thrilled to hear you've had a great start with us! Give us a shout if you need anything else, Best wishes, V. The ManyPets Team 🐾️

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Trusted Customer

1 year ago

Date of purchase: 05/07/2023

Easyvto do

Vicky C

ManyPets

1 year ago

Thank you and it's great to hear how simple it was setting up your cover! Give us a shout if you need anything else, Best wishes, V. The ManyPets Team 🐾️

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About ManyPets

Our customers voted us Pet Insurance Provider of the Year in the 2024, 2022 and 2021 Moneyfacts Consumer Awards and we’ve been awarded 5 stars by Fairer Finance 2024. We’re also winners of the Feefo Trusted Service Award 2024. We’ve created quality cover and customer service that pet owners love, protecting thousands of pets over the years. We offer up to £15,000 in lifetime vet fee cover with access to unlimited, 24/7 video vet calls. We're also the only UK provider with a 20% MoneyBack optional extra for no claims. See what customers say about our policies and claims here or visit our site to find out more.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom