Dear Valued Customer, we understand the reason for you to leave a one star review is that you did not receive this order on time .We're really sorry about the delay with your order. Our records show that your order was sent out on the same day on September 3rd, 2024, via 1st class delivery with Royal Mail. Unfortunately, it seems that the order didn't reach you, and you received an automated email from the Feefo platform five days later, which must have been confusing. After you let us know about the delay, our team immediately sent out another order, and we're so glad to hear that you received it on September 13th. We're really sorry for such long delay and inconvenience this may have caused. We understand that situations like this can be frustrating, and we want to assure you that we're here to make things right. If you ever encounter any issues with your orders, please don't hesitate to reach out to us at info@masumiheadwear.com, and we'll take care of everything for you. Thanks so much for your understanding.
