Mercantile Trust is an independently owned specialist lender offering bridging finance and buy to let mortgages.
Service
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ratings over the past year
Displaying all 52 reviews
MB
Mr Graham Bottley
7 months ago
Date of purchase: 07/02/2024
What Mr Graham Bottley said about Mercantile Trust:
Efficient and helpful staff. Everything was done properly but with the minimum of fuss and hassle. A pleasure to deal with.
Amit
Mercantile Trust
6 months ago
Mr Bottley, thank you for taking the time to provide feedback. It really does means a lot to us.
Our aim is to make the process as straightforward and stress free as possible. I'm so glad that we could help you.
I'll be sure to pass on the message to the team, they'll be delighted. If you need anything don't hesitate to get in touch.
Very 3asy system and staff great where assistance was needed
Amit
Mercantile Trust
6 months ago
Mr Elwood, thank you for taking the time to provide feedback. It really does means a lot to us.
Our aim is to make the process as straightforward and stress free as possible. I'm so glad that we could help you.
I'll be sure to pass on the message to the team, they'll be delighted. If you need anything don't hesitate to get in touch.
Really quick processing and very professional and straight forward process.
They kept me updated with application progress.
I highly recommond them.Their rates were slightly higher but as compare to m
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Courtney Laskey
Mercantile Trust
7 months ago
Thank you for taking the time to share your feedback on the service you received from the team. It really means a lot to us.
As a specialist lender, delivering a swift process with excellent customer service is the foundation of our business, so hearing that their work has been so impressive is brilliant.
I have passed on your kind words onto the team. They are truly grateful! Should you need anything in the future, don't hesitate to give us a call. We are always happy to help.
I thought they where quick .friendly my son moves Nxt wk now due to fast work .as I’ve gifted money from my rented house thank you s noon
Courtney Laskey
Mercantile Trust
7 months ago
Thank you for taking the time to provide feedback. It really does means a lot to us.
Our aim is to make the process as straightforward and stress free as possible. I'm so glad that we could help you and your son.
I'll be sure to pass on the message to the team, they'll be delighted. If you need anything don't hesitate to get in touch.
I got my money quick but they are very extremely strict with their ID criteria which I got caught out at the last moments, but, I understand.
Courtney Laskey
Mercantile Trust
7 months ago
Thank you for leaving a review. I'm glad we could help you get the funds you needed, quickly.
As a lender we have a responsibility to ensure customers meet our policy and criteria which is why there are various checks. Should you need anything in the future please don't hesitate to contact a member of the team.
Happy with service received. It all went smoothly, and had the desired outcome. Satisfied with everything. Thank you
Courtney Laskey
Mercantile Trust
1 year ago
Thank you for leaving a review. It really does mean a lot to us.
We pride ourselves on our service levels so it's great to read our efforts are recognised by our customers.
I’ll make sure to pass on your kind comments to the team.
The new initial application process was very smooth. I wanted the loan to start on a specific date, and this was agreed and processed as requested. All contacts were friendly and helpful
Courtney Laskey
Mercantile Trust
1 year ago
Thank you for your review. I'm so glad you had such a positive experience.
We want to make the process as straightforward as possible for our customers so its great to see our efforts are recognised.
Please don't hesitate if you need anything in the future. I'll make sure to pass on your kind comments to the team.
Thanks for taking time to leave us a review.
We want to make the process as efficient as possible for our customers so its great to see our efforts are recognised.
I'll make sure to pass on your feedback to the team. Should you need anything in the future don't hesitate to give us a call.
What Mr M Hamilton-Smith said about Mercantile Trust:
Excellent fast service took time to understand my needs - then fulfilled my requirement exactly in record time - you cannot ask for more from a lender
Courtney Laskey
Mercantile Trust
1 year ago
Many thanks for your feedback. It's great to hear you had such a positive experience.
It's always our aim to deliver brilliant customer service, so I'm very pleased to hear that we we're able to help you in record time.
I will pass your comments onto the team, they will be delighted. Thank you for working with us, I hope we can be of service again.
Very satisfied, very helpful all the way through and opened my eyes to things I didn’t know about thanks
Courtney Laskey
Mercantile Trust
1 year ago
Thank you for taking the time to leave us a review, it really means a lot to us.
I'm delighted to see you have had a great experience. We pride ourselves on our service levels so it's great to read our efforts are recognised by our customers. Should you need anything in the future don't hesitate to contact us.
I will make sure to pass on your comments to the team.
Mercantile Trust is an independently owned specialist lender offering bridging finance and buy to let mortgages. They are part of the Norfolk Capital Group of Companies that have been providing loans for over 35 years.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Mercantile Trust is an independently owned specialist lender offering bridging finance and buy to let mortgages. They are part of the Norfolk Capital Group of Companies that have been providing loans for over 35 years.