We were very sorry to hear about your experience, we’re usually known for our quality products. We regret that the gloves we sent you were not up to the standard we expect from the products we stock and we should have done a better job at checking them before sending.
Over the last week we have done everythingpossible to make things right, including a full refund and a new pair of gloves, which we assumed you were happy with.
As mentioned in the email correspondence that we have had over the last week, we will discuss the issues you have encountered with the manufacturer of the gloves as this kind of situation is deeply disappointing for us too.
We hope thatour efforts have worked towards earning back your trust but if you haveany further concerns please do get in touch directly with us.
