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Mortgage Advice Bureau Limited Reviews | Customer Service Reviews for https://www.feefo.com/reviews/mortgage-advice-bureau-limited | Feefo

27,717 out of 27,708 reviews

Trusted Customer

7 years ago

Date of purchase: 11/05/2017

My experience has been good on the whole. I do like to be kept informed at every stage of the process.

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Trusted Customer

7 years ago

Date of purchase: 20/05/2017

They have been fantastic in keeping me up to date regularly and making the whole experience enjoyable.

Neil Maddy

Mortgage Advice Bureau Limited

7 years ago

Staying in contact with customers and keeping them up to date is so important. Thank you for taking the time to leave a great review and we look forward to helping you again in the future. Neil, Operations Manager.

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Trusted Customer

7 years ago

Date of purchase: 19/05/2017

Superb 1st class service , Codie was excellent !!!!!

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Trusted Customer

7 years ago

Date of purchase: 19/05/2017

I have waited for over 6 six weeks for the offer to come. Everything was very slow although I was told everything was fine with the application. I was not clearly told about the fee at the start. And

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Chris Kindon

Mortgage Advice Bureau Limited

7 years ago

Dear Joanna,

Thank you for your feedback.

I was sorry to hear about your concerns regarding the speed of service you had received from your adviser, and the accuracy of the information they provided to you and in the application to the lender.

I was happy to deal with this directly with you, and was pleased I was able to resolve this to your satisfaction and as discussed hopefully you'll be back in contact when you next require advice.

Kind regards

Chris

Operations Manager

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Trusted Customer

7 years ago

Date of purchase: 29/04/2017

Easy to deal with! Been a long time since we last brought a house and we had everything explained step by step! Had one port of call which also made the process easier to handle!

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Trusted Customer

7 years ago

Date of purchase: 16/05/2017

Fantastic communication and advice with regards to best mortgage product.

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Trusted Customer

7 years ago

Date of purchase: 12/05/2017

I'm not sure I got any better deal or service than when I did my search online. The figures were the same. So... I paid an extra £500.00 more for the advice. Not sure what advice. I knew what we wante

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Alun Farley

Mortgage Advice Bureau Limited

7 years ago

Thank you for your feedback. We as a business always strive to deliver the best advice and service to our clients. Buying a house and arranging a mortgage can be very stressful and we do all we can to make that journey as smooth as possible. We deal with over 90 lenders and will always find the best mortgage product for each client (and every client is different). Once again thank you for taking the time to leave feedback and we will use this to improve the customer experience.

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Trusted Customer

7 years ago

Date of purchase: 18/05/2017

Prompt and speedy.

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Trusted Customer

7 years ago

Date of purchase: 18/05/2017

Very helpful, understanding and professional.

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Trusted Customer

7 years ago

Date of purchase: 17/05/2017

Tracey was brilliant, friendly and helpful. The whole process was easy and good value.

Andy Aucott

Mortgage Advice Bureau Limited

6 years ago

Hi - I know its been a while since you posted your review but I just wanted to say thanks and that we're delighted Tracey was able to help - I will ensure she receives your feedback

Andy Aucott - Business Development Manager

http://www.mortgageadvicebureau.com/mortgage-advisers/pinfold-scarborough

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About Mortgage Advice Bureau Limited

Mortgage Advice Bureau is a leading mortgage network as well as the most recognised intermediary consumer brand, winning over 200 national awards for the quality of its advice and service. With over 1,600 advisers across the UK, we offer expert mortgage advice on a local, regional and national level to UK consumers, both face-to-face and over the phone. The expert advice we offer, combined with the volume of mortgages that we arrange, places us in a very strong position to ensure that our customers have access to the latest deals available and receive a first-class service. We handle over £14 billion of loans annually, and was the first - and are currently the only - mortgage intermediary to have floated on the London Stock Exchange, having joined the Alternative Investment Market (AIM) in November 2014.

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01332 200020

Capital House, Pride Place, Derby, Derbyshire, DE24 8QR, United Kingdom