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Mr & Mrs Smith Reviews

Rated
Excellent

92%

service satisfaction

97%

recommends

Service
4.7
/5

5

4

3

2

1

5,238

1,012

203

53

34

6,540

ratings over the past year

91,977 out of 91,976 reviews
ST
Steve
London
10 years ago
Date of purchase: 11/11/2013
Overall Satisfied

Recommends

What Steve said about Mr & Mrs Smith:
I think the service is great but there is ONE problem and that is once you have made a booking on the website there is no way to log into 'your space' and augment 'your itinerary'. The only way I know
...
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DA
Daron
Godstone
10 years ago
Date of purchase: 17/01/2014
Overall Satisfied

Recommends

Satisfied with service

What Daron said about Mr & Mrs Smith:
Very friendly operative, but extremely professional at the same time
BA
Barry
London
10 years ago
Date of purchase: 09/03/2014
Overall Satisfied

Recommends

What Barry said about Mr & Mrs Smith:
Ease of website, selection choice and speed of booking
R
R
London
10 years ago
Date of purchase: 04/03/2014
Overall Satisfied

Recommends

What R said about Mr & Mrs Smith:
Fantastic service!
KA
Katie
10 years ago
Date of purchase: 07/02/2014
Overall Satisfied

Recommends

What Katie said about Mr & Mrs Smith:
The lady I spoke to was really helpful and gave great advice.
SA
Sarah
London
10 years ago
Date of purchase: 04/03/2014
Overall Satisfied

Recommends

Satisfied with service

What Sarah said about Mr & Mrs Smith:
Lovely, helpful people at the end of the phone.
YA
Yana
London
10 years ago
Date of purchase: 12/02/2014
Overall Satisfied

Recommends

TA
Tania
London
10 years ago
Date of purchase: 26/02/2014
Overall Satisfied

Recommends

Satisfied with service

What Tania said about Mr & Mrs Smith:
I ultimately spoke to someone very helpful and have booked my holiday. However, I started with another consultant who, after some initial advice, did not return my calls/emails. I suspect she left the
...
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MA
Matthias
Munich
10 years ago
Date of purchase: 13/03/2014
Overall Satisfied

Recommends

Satisfied with service

MI
Michelle
Claygate
10 years ago
Date of purchase: 12/03/2014
Overall Satisfied

Recommends

What Michelle said about Mr & Mrs Smith:
I had problems booking which were apparently on the hotel end but that was all part of the experience. Still an 8 as customer service were very helpful.
About Mr & Mrs Smith
We've hand-picked the best boutique hotels and stylish luxury hotels to ensure you find the perfect romantic getaway.
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33 Gloucester Walk, London, W8 4HY, United Kingdom
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About Mr & Mrs Smith
We've hand-picked the best boutique hotels and stylish luxury hotels to ensure you find the perfect romantic getaway.