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MSL Reviews | Customer Service Reviews for https://www.feefo.com/reviews/msl | Feefo

273 out of 2,091 reviews

Time:

Past year

Trusted Customer

17 days ago

Date of purchase: 28/07/2024

The claim was handled by Christine she was very organised and concise & kept me informed throughout the entire process effectively

Charney

MSL

16 days ago

Good morning, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards, The Customer Service Team

See full customer review

Mrs Tina Beverly Miller

Horsham

17 days ago

Date of purchase: 13/08/2024

What Mrs Tina Beverly Miller said about MSL:

Syed, who took my call on the day of the accident, was patient and very thorough. He explained the process and made sure I was aware of what was involved. Extremely helpful.

Charney

MSL

16 days ago

Good morning, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards, The Customer Service Team

See full customer review

Yasir Q

Hemel Hempstead

17 days ago

Date of purchase: 17/08/2024

What Yasir Q said about MSL:

Mr Andrew help me very nice 👍 many thanks to him. Yasir Q

Charney

MSL

16 days ago

Good morning, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards, The Customer Service Team

See full customer review

Trusted Customer

21 days ago

Date of purchase: 14/08/2024

I have nothing to add

Charney

MSL

19 days ago

Good morning, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards,

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Trusted Customer

23 days ago

Date of purchase: 06/08/2024

I had very good experience with them

Charney

MSL

19 days ago

Good morning, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards, The Customer Service Team

See full customer review

Trusted Customer

24 days ago

Date of purchase: 12/08/2024

Charney

MSL

24 days ago

Good afternoon, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards, The Customer Service Team

See full customer review

Trusted Customer

24 days ago

Date of purchase: 12/08/2024

Charney

MSL

24 days ago

Good afternoon, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards, The Customer Service Team

See full customer review

Mr John Allen

South Ockendon

24 days ago

Date of purchase: 13/08/2024

What Mr John Allen said about MSL:

Very long winded phone call, couldve been shorter & clearer

Charney

MSL

24 days ago

Good afternoon, Thank you for taking the time to complete our survey and share your thoughts on our service. Kind Regards, The Customer Service Team

See full customer review

Mr Isaga Barry

Rochdale

24 days ago

Date of purchase: 14/05/2024

Charney

MSL

24 days ago

Good morning Thank you for taking the time to complete our survey and share your thoughts on our service. We value all customer feedback and use it to help identify areas which require improvement. Your details have been passed to a member of our team who will be in contact to discuss your experience. The Customer Experience Team

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Trusted Customer

29 days ago

Date of purchase: 01/08/2024

Quick response, professional team,new vehicle and Very well maintained.

Charney

MSL

29 days ago

Good afternoon, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards, The Customer Service Team

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About MSL

MSL is one of the UK’s longest established providers of claims services & legal expenses insurance. Founded in 1984, MSL remains independently owned with a strong ethos of putting customers’ needs at the forefront of product and service design. Experienced in complex claims, MSL aims to go further to understand our customers’ needs, supporting them through continuous investment in our people and processes as we aspire to be a top-three provider of market leading legal expenses insurance, assistance and claims services.

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0161 822 0088

MSL, No.1 Lakeside, Cheadle Royal Business Park, Cheadle, Cheshire, SK8 3GW, United Kingdom