Merchant Logo
Rated
Good

MSL provides claims services & legal expenses insurance with a strong ethos of putting customers’ needs first.

Service
3.9
/5

5

4

3

2

1

163

26

10

10

52

261

ratings over the past year

261 out of 2,098 reviews
Time:
Past year
Trusted Customer
1 month ago
Date of purchase: 14/08/2024
I have nothing to add
Merchant Logo
Charney
MSL
28 days ago
Good morning, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards,
Trusted Customer
1 month ago
Date of purchase: 06/08/2024
I had very good experience with them
Merchant Logo
Charney
MSL
28 days ago
Good morning, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards, The Customer Service Team
Trusted Customer
1 month ago
Date of purchase: 12/08/2024
Merchant Logo
Charney
MSL
1 month ago
Good afternoon, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards, The Customer Service Team
Trusted Customer
1 month ago
Date of purchase: 12/08/2024
Merchant Logo
Charney
MSL
1 month ago
Good afternoon, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards, The Customer Service Team
MA
Mr John Allen
South Ockendon
1 month ago
Date of purchase: 13/08/2024
What Mr John Allen said about MSL:
Very long winded phone call, couldve been shorter & clearer
Merchant Logo
Charney
MSL
1 month ago
Good afternoon, Thank you for taking the time to complete our survey and share your thoughts on our service. Kind Regards, The Customer Service Team
MB
Mr Isaga Barry
Rochdale
1 month ago
Date of purchase: 14/05/2024
Merchant Logo
Charney
MSL
1 month ago
Good morning Thank you for taking the time to complete our survey and share your thoughts on our service. We value all customer feedback and use it to help identify areas which require improvement. Your details have been passed to a member of our team who will be in contact to discuss your experience. The Customer Experience Team
Trusted Customer
1 month ago
Date of purchase: 01/08/2024
Quick response, professional team,new vehicle and Very well maintained.
Merchant Logo
Charney
MSL
1 month ago
Good afternoon, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards, The Customer Service Team
Trusted Customer
1 month ago
Date of purchase: 03/08/2024
Very helpful staff
Merchant Logo
Charney
MSL
1 month ago
Good afternoon, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards, The Customer Service Team
Trusted Customer
1 month ago
Date of purchase: 04/08/2024
Excellent service for me and helpful 👍
Merchant Logo
Charney
MSL
1 month ago
Good afternoon, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards, The Customer Service Team
MK
Mr Shahzad Khan
Croydon
1 month ago
Date of purchase: 03/08/2024
What Mr Shahzad Khan said about MSL:
Good
Merchant Logo
Charney
MSL
1 month ago
Good afternoon, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards, The Customer Service Team
About MSL
MSL is one of the UK’s longest established providers of claims services & legal expenses insurance. Founded in 1984, MSL remains independently owned with a strong ethos of putting customers’ needs at the forefront of product and service design. Experienced in complex claims, MSL aims to go further to understand our customers’ needs, supporting them through continuous investment in our people and processes as we aspire to be a top-three provider of market leading legal expenses insurance, assistance and claims services.
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MSL, No.1 Lakeside, Cheadle Royal Business Park, Cheadle, Cheshire, SK8 3GW, United Kingdom
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About MSL
MSL is one of the UK’s longest established providers of claims services & legal expenses insurance. Founded in 1984, MSL remains independently owned with a strong ethos of putting customers’ needs at the forefront of product and service design. Experienced in complex claims, MSL aims to go further to understand our customers’ needs, supporting them through continuous investment in our people and processes as we aspire to be a top-three provider of market leading legal expenses insurance, assistance and claims services.