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MSL Reviews | Customer Service Reviews for https://www.feefo.com/reviews/msl | Feefo

261 out of 2,100 reviews

Time:

Past year

Trusted Customer

1 month ago

Date of purchase: 04/08/2024

Excellent service for me and helpful 👍

Charney

MSL

1 month ago

Good afternoon, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards, The Customer Service Team

See full customer review

Mr Shahzad Khan

Croydon

1 month ago

Date of purchase: 03/08/2024

What Mr Shahzad Khan said about MSL:

Good

Charney

MSL

1 month ago

Good afternoon, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards, The Customer Service Team

See full customer review

Mr Abul Hussain

1 month ago

Date of purchase: 30/07/2024

What Mr Abul Hussain said about MSL:

Very Good

Charney

MSL

1 month ago

Good afternoon, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards, The Customer Service Team

See full customer review

Trusted Customer

1 month ago

Date of purchase: 20/07/2024

MSL customer services are very bad, they're not helpful in the slightest, the mannerisms were nonexistent and if anything poor- they had rude behaviour and refused to offer any real advice- worst in

...

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Charney

MSL

1 month ago

Good morning, Thank you for taking the time to complete our survey and share your thoughts on our service. We value all customer feedback and use it to help identify areas which require improvement. Your details have been passed to a member of our team who will be in contact to discuss your experience. The Customer Experience Team

See full customer review

Mr Stuart Marshall

Larkahll

1 month ago

Date of purchase: 23/07/2024

What Mr Stuart Marshall said about MSL:

Terrible company to deal with. No communication about what was happening with my claim and where we were at with it. Needed more documentation never informed me. Had my car booked in for repair now h

...

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Charney

MSL

1 month ago

See full customer review

Trusted Customer

1 month ago

Date of purchase: 02/08/2024

Everything going very quickly

Charney

MSL

1 month ago

Good morning, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards, The Customer Service Team

See full customer review

Trusted Customer

1 month ago

Date of purchase: 29/07/2024

Charney

MSL

1 month ago

Good morning, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards, The Customer Service Team

See full customer review

Mr Lawrence Nsubuga

1 month ago

Date of purchase: 30/07/2024

What Mr Lawrence Nsubuga said about MSL:

I was impressed with the professionalism, the listening, patience,

Charney

MSL

1 month ago

Good morning, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards, The Customer Service Team

See full customer review

Trusted Customer

1 month ago

Date of purchase: 24/07/2024

Charney

MSL

1 month ago

See full customer review

Mr Ghulam Ellahi

Mitcham

1 month ago

Date of purchase: 29/06/2024

What Mr Ghulam Ellahi said about MSL:

Very helpful

Charney

MSL

1 month ago

Good afternoon, We are delighted you were pleased with the service you received and appreciate you taking the time to complete our survey. Kind Regards, The Customer Service Team

See full customer review

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About MSL

MSL is one of the UK’s longest established providers of claims services & legal expenses insurance. Founded in 1984, MSL remains independently owned with a strong ethos of putting customers’ needs at the forefront of product and service design. Experienced in complex claims, MSL aims to go further to understand our customers’ needs, supporting them through continuous investment in our people and processes as we aspire to be a top-three provider of market leading legal expenses insurance, assistance and claims services.

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0161 822 0088

MSL, No.1 Lakeside, Cheadle Royal Business Park, Cheadle, Cheshire, SK8 3GW, United Kingdom