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MSL Reviews | Customer Service Reviews for https://www.feefo.com/reviews/msl | Feefo

Displaying all 2,091 reviews

Mr Peter Sowden

7 years ago

Date of purchase: 24/05/2017

What Mr Peter Sowden said about MSL:

I've dealt with MSL many times now over the years as a driving instructor, and their service has always been brilliant, for the fee concerned at the start of the policy they are worth every penny and

...

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MSL Quality Team

MSL

7 years ago

Dear Mr Sowden,

We’re delighted you were pleased with the service you received and appreciate you taking the time to complete our survey.

MSL Quality Team

See full customer review

Trusted Customer

7 years ago

Date of purchase: 08/04/2017

MSl took care of my case until finished Easy and relax at home , all the staffs were ensure contact me regularly until work has done .

MSL Quality Team

MSL

7 years ago

Dear Sir

We’re delighted you were pleased with the service you received and appreciate you taking the time to complete our survey.

MSL Quality Team

Trusted Customer

7 years ago

The best quality service, relax and wait the car at home, MSl did everything for customers Happy to do business with MSl Thanks you

See full customer review

Mr Malcolm Foster

7 years ago

Date of purchase: 20/07/2017

What Mr Malcolm Foster said about MSL:

On the whole service is great. Feed back on progress was lacking a bit. Didn't have any idea how far repairs where or if the car was even being repaired.

MSL Quality Team

MSL

7 years ago

Dear Mr Foster

Thank you for taking the time to complete our survey and share your thoughts on our service.

We value all customer feedback and use it to help identify areas which require improvement.

Your details have been passed to a member of our team who will be in contact to discuss your experience.

MSL Quality Team

See full customer review

Miss Anna Donnelly

Stockport

7 years ago

Date of purchase: 12/06/2017

What Miss Anna Donnelly said about MSL:

Great service arranging a replacement vehicle and repairing my car.

MSL Quality Team

MSL

7 years ago

Dear Miss Donnelly

We’re delighted you were pleased with the service you received and appreciate you taking the time to complete our survey.

MSL Quality Team

See full customer review

Mr Stephen Donnelly

7 years ago

Date of purchase: 31/05/2017

What Mr Stephen Donnelly said about MSL:

Vehicle had taken too long to be fixed 4 weeks & replacement car was revoked at last minute. On day of uplift of my own .

MSL Quality Team

MSL

7 years ago

Dear Mr Donnelly

Thank you for taking the time to complete our survey and share your thoughts on our service.

We value all customer feedback and use it to help identify areas which require improvement.

Your details have been passed to a member of our team who will be in contact to discuss your experience.

MSL Quality Team

See full customer review

Mr Vinodrai Chudasama

7 years ago

Date of purchase: 29/03/2017

What Mr Vinodrai Chudasama said about MSL:

I've had no problems with the MSL and vary satisfied with customer service.

MSL Quality Team

MSL

7 years ago

Dear Mr Chudasama

We’re delighted you were pleased with the service you received and appreciate you taking the time to complete our survey.

MSL Quality Team

See full customer review

Trusted Customer

7 years ago

Date of purchase: 03/08/2017

Polite and helpful but left in the dark as to who to talk to throughout the process! Should it be MSL or the insurance company or the repair company or the pick up company? At times confusing and ver

...

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MSL Quality Team

MSL

7 years ago

Dear Sir

Thank you for taking the time to complete our survey and share your thoughts on our service.

We value all customer feedback and use it to help identify areas which require improvement.

Your details have been passed to a member of our team who will be in contact to discuss your experience.

MSL Quality Team

See full customer review

Trusted Customer

7 years ago

Date of purchase: 25/04/2017

Extremely useless

MSL Quality Team

MSL

7 years ago

Dear Sir

Thank you for taking the time to complete our survey and share your thoughts on our service.

We value all customer feedback and use it to help identify areas which require improvement.

Your details have been passed to a member of our team who will be in contact to discuss your experience.

MSL Quality Team

See full customer review

Mr Kevin Gibson

Workington, Cumbria

7 years ago

Date of purchase: 05/07/2017

What Mr Kevin Gibson said about MSL:

Friendly, patient and understanding.

MSL Quality Team

MSL

7 years ago

Dear Mr Gibson

We’re delighted you were pleased with the service you received and appreciate you taking the time to complete our survey.

MSL Quality Team

See full customer review

Trusted Customer

7 years ago

Date of purchase: 07/07/2017

Repairer was excellent but had to chase for updates also thought the time to complete the job was too long

MSL Quality Team

MSL

7 years ago

Dear Sir

Thank you for taking the time to complete our survey and share your thoughts on our service.

We value all customer feedback and use it to help identify areas which require improvement.

Your details have been passed to a member of our team who will be in contact to discuss your experience.

MSL Quality Team

See full customer review

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About MSL

MSL is one of the UK’s longest established providers of claims services & legal expenses insurance. Founded in 1984, MSL remains independently owned with a strong ethos of putting customers’ needs at the forefront of product and service design. Experienced in complex claims, MSL aims to go further to understand our customers’ needs, supporting them through continuous investment in our people and processes as we aspire to be a top-three provider of market leading legal expenses insurance, assistance and claims services.

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0161 822 0088

MSL, No.1 Lakeside, Cheadle Royal Business Park, Cheadle, Cheshire, SK8 3GW, United Kingdom