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ratings over the past year

MyHawaii is no longer an active Feefo customer
Displaying all 918 reviews
Trusted Customer
4 years ago
Date of purchase: 30/08/2019
Great service in Australia. Poor service at the hotel in Hawai’i. Except for one service oriented lady and the room attendant, the rest of other staff contacted for advice during our stay, were not in
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Trusted Customer
4 years ago
Date of purchase: 20/06/2019
When we arrived in Waikiki our room had us in a king bed instead of 2 singles. As we are both mature women from different states in Australia I couldn't see how that mistake could happen. We then had
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Charlene
MyHawaii
4 years ago
Hi, Thank you for your feedback, we apologise for the unexpected costs at the hotel and during your flights. We have passed on these details to ensure further training includes confirmation of bedding configuration wherever possible. We endeavour to arm customers with relevant information regarding surcharges, however we apologise for the unwelcome surprise where additional charges may be out of our control. We will continue to improve our training to best prepare customers for future travels and hope you enjoyed the rest of your holiday. Kind regards, My Holiday Centre.
Trusted Customer
4 years ago
I appreciate the feedback. Thank you everything else on our trip was amazing.
JD
James Dyer
4 years ago
Date of purchase: 20/08/2019
What James Dyer said about MyHawaii:
I have not had any response to my message. Please contact me *********************
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Charlene
MyHawaii
4 years ago
Hi there, We apologise for the delayed and minimal contact as this is not in keeping with company values. We understand that it is imperative to have all the information you require to ensure you are equipped with the knowledge necessary for your holiday. I have forwarded your feedback to our Sales team and asked them to contact you regarding your concern. Thank you for taking the time to post this feedback, we have taken this into account in order to improve our training and processes. Kind regards, My Holiday Centre
JD
James Dyer
4 years ago
Followed up quickly and apologised. Things happen and it was glad to see a company with some customer service skills still operating in Australia.
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Charlene
MyHawaii
4 years ago
Hi James, Thanks for leaving your feedback, we hope you enjoyed your holiday and are satisfied since our representative was in contact with you. If you would like to discuss anything further please let us know and we will be in contact again soon. Kind regards, My Holiday Centre.
TM
Tom Morris
Sydney
4 years ago
Date of purchase: 29/08/2019
What Tom Morris said about MyHawaii:
yep...they knew the product and helped with flights and seating.
Trusted Customer
4 years ago
Date of purchase: 23/07/2019
Excellent service and everything was exactly as they said/advertised!
Trusted Customer
4 years ago
Date of purchase: 30/08/2019
You can't fault MH's value for money packages. We were very happy with the package inclusions, the hotel was great and the HA flights were comfortable.
DW
Dee Weller
4 years ago
Date of purchase: 21/08/2019
What Dee Weller said about MyHawaii:
First time I have used the MyHoliday/MyHawaii group and would definitely use them again. Normally I like to book everything myself but the deal we got was awesome. The service from start to finish has
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SC
Sheila Capperauld
4 years ago
Date of purchase: 31/07/2019
What Sheila Capperauld said about MyHawaii:
Very helpful regarding upgrades
Trusted Customer
4 years ago
Date of purchase: 21/08/2019
It was great. Helpful staff with knowledge about Hawaii
Trusted Customer
4 years ago
Date of purchase: 04/09/2019
They were very helpful and gave us good advice and replied to our emails and queries promptly
About MyHawaii
My Hawaii specialise in unbeatable holiday packages. We put customer service first, value our customers feedback and always use the My Hawaii reviews to help improve our service and booking process. From our My Hawaii testimonials you can see we get consistently excellent feedback from customers and they return to book holidays with us year after year.
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Suite 127a, Level 1,, The Oasis Shopping Centre, Victoria Avenue, Broadbeach, Queensland, 4218, Australia
Why trust Feefo reviews?

About MyHawaii
My Hawaii specialise in unbeatable holiday packages. We put customer service first, value our customers feedback and always use the My Hawaii reviews to help improve our service and booking process. From our My Hawaii testimonials you can see we get consistently excellent feedback from customers and they return to book holidays with us year after year.