How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

National Trust Holidays Reviews

https://www.nationaltrust.org.uk/holidays

Rated

Excellent

The National Trust operates over 500 cottages, bunkhouses and bothies and 23 campsites in England, Wales and Northern Ireland.

Service

4.7

Product

4.7

5,461

1,247

190

6,963

ratings over the past year

Displaying all 9,026 reviews

Trusted Customer

1 year ago

Date of purchase: 03/08/2023

Easy booking and good communication, in luding during thee time we were at the cottage.

Product reviews

Dr Karl Hodder

1 year ago

Date of purchase: 24/07/2023

Uploaded media

View all media (5)

What Dr Karl Hodder said about National Trust Holidays:

The communication from NT before the holiday was top notch and helped us to plan what to do and what to pack. The cottage itself was immaculately clean, bedding was great and there was a wonderful wel

...

Read all

Product reviews

Mr Julian Clark-lowes

1 year ago

Date of purchase: 04/08/2023

What Mr Julian Clark-lowes said about National Trust Holidays:

yes booking was simple. accommodation was clear and well presented

Product reviews

Rev Sarah Pitkeathly

Horsham

1 year ago

Date of purchase: 24/07/2023

What Rev Sarah Pitkeathly said about National Trust Holidays:

The communication with the team was excellent but the cottage itself was just stunning - it had a secret back door that opened into the walled Kitchen Garden which became our own private back garden a

...

Read all

Product reviews

Trusted Customer

1 year ago

Date of purchase: 28/07/2023

Charming cottage. Thoughtfully equipped. Everything worked and was as advertised.

Product reviews

Trusted Customer

1 year ago

Date of purchase: 03/08/2023

Booking was easy via the website.

National Trust Holidays

1 year ago

Good evening Thank you for your review. We're pleased the booking process went smoothly for you. Kind regards National Trust Holidays

Product reviews

Poor communication from National Trust customer services team about extent of building work to be carried out during our stay. We were told there would just be some standing water, but in fact for sev

...

Read all

Cleanliness : Excellent

Value for Money : Substandard

Facilities : Substandard

National Trust Holidays

1 year ago

Good evening Thank you for your feedback. We're very sorry to read of these issues. We can see a colleague is investigating this for you and will be in touch within the next ten working days. Kind regards National Trust Holidays

Trusted Customer

1 year ago

Date of purchase: 29/07/2023

easy to book on the website and up to date booking information available.

Product reviews

Miss Jennifer John

1 year ago

Date of purchase: 01/08/2023

What Miss Jennifer John said about National Trust Holidays:

Everything in the Lodge was clean and tidy and well thought out - appreciated the gift seed packet.

Product reviews

Trusted Customer

1 year ago

Date of purchase: 25/07/2023

We found the booking website could be better and it wasn’t straight forward at all especially with the dates. However when we got to the campsite we were able to add an extra night in the office ther

...

Read all

Product reviews

Trusted Customer

1 year ago

Date of purchase: 31/07/2023

easy and smooth

Product reviews

Not received a review invite?

About National Trust Holidays

National Trust Holidays

Read all

Cottages, Bunkhouses and Bothies 0344 800 2070 / Campsites 01539 432733

Heelis, Kemble Drive, Swindon, Wiltshire, SN2 2NA, United Kingdom

View all media (1996)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

National Trust Holidays Reviews

CutmadocA beautiful, peaceful orner of the Lanhydrock Estate. The cottage is very well furnished and equipped. It was very clean and well presented. We loved...More reviews of this product (17)View product website

Bird HowJust a perfect booking to holiday experience.More reviews of this product (13)View product website

Dudmaston Bunkhousegood location we enjoyed dudmaston hallMore reviews of this product (21)View product website

Kitchen Garden CottageGreat place in a beautiful location - highly recommended for the private access to the Kitchen Garden after hours - made it so very special!...More reviews of this product (28)View product website

Little ChertNot cheap but worth it. Best holiday cottage I've ever rented.More reviews of this product (19)View product website

Mattress CottagePoor communication from National Trust customer services team about extent of building work to be carried out during our stay. We were told there woul...More reviews of this product (17)View product website

Florence Court Rose CottageWe loved Rose Cottage and the location inside the walled garden at Florence Court is wonderful. However, there was a smell of dogs in the lounge when ...More reviews of this product (6)View product website

Rowthorne LodgeEverything in the Lodge was clean and tidy and well thought out - appreciated the gift seed packet. However could not work out how to stop the screech...More reviews of this product (35)View product website

Great Langdale CampsiteReally lovely campsite, beautiful views, clean and staff were able to give additional information about the local area. Definitely be coming back agai...More reviews of this product (1,712)View product website

Horringer Park Gatesfantastic location and quality of furnishingsMore reviews of this product (25)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?