Hi,We are sorry for the inconvenience caused for you.It looks like you ordered a 110V machine through our website. As it states on our website these are NOT suitable for standard household sockets.NUMATIC NRV240 COMMERCIAL HENRY HOOVER 110V**PLEASE NOTE THIS MACHINE WILL NOT WORK WITH STANDARD HOUSEHOLD 240v SOCKETS**The NRV240-11 Henry Hoover from Numatic features ProFlo technology for reduced consumption which doesn’t hinder the performance of this vacuum cleaner on carpets and hard floors. The NRV240-11 Henry comes with a wide floor tool that can be used with the brush up for carpets, or with the brush down for hard floors. With a higher and wider base than the standard Henry Hoover, the NRV240-11 commercial vacuum model has a greater capacity for commercial cleaning and more stability thanks to its skirt and deeper set wheels, reducing the risk of the vacuum from toppling over. The commercial Henry comes with a 12.5m power cable that rewinds into the built-in cable storage system, meaning this vacuum cleaner won’t be a hazard when it is not being used.The Numatic NRV240-11 Commercial Henry Hoover with ProFlo technology comes with;Crevice toolDusting brushHose with super long cuff on the endSuper high filtration with Tritex filterAn extra wide floor tool that can be used with the brush up (for carpets), or down (for hard floors)A 12.5m long cable which gives a great cleaning range of 31.8 mA bigger and more stable drum compared to normal Henry HooversThe whole base of the machine is higher and wider, giving greater capacity and more stabilityThe rear wheels are set back, making the vacuum cleaner even harder to knock over which is perfect for commercial environments.We hope you enjoy the use of your new Henry.Thank YouOne Stop Cleaning Shop
