Service
4.7
/5
Product
4.6
/5
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Service
4.7
/5
Product
4.6
/5
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Pet Insurance

4.2
/5

5

4

3

2

1

14

0

1

0

3

18

ratings

over the past year

Displaying all 249 reviews
Trusted Customer
1 day ago
Date of purchase: 10/09/2024
Pet Insurance
Disappointed that they would only pay me by cheque just because I was on a 4 week plan from the breeder. I don't have a local bank anymore as is becoming the case more and more.
Merchant Logo
Zen
Petplan
10 hours ago
Hi, Unfortunately we cannot pay the amount via a bank transfer on a 4 week free cover. However, we will take your comments as feedback. Thanks, Zen - The Customer Service Team
MB
Ms Joyce Batt
Southampton
5 days ago
Date of purchase: 06/09/2024
Pet Insurance
Excellent customer service staff were kind and caring and didn't wait to long for the insurance to pay me back
Trusted Customer
16 days ago
Date of purchase: 27/08/2024
Pet Insurance
Great service
Trusted Customer
1 month ago
Date of purchase: 08/08/2024
Pet Insurance
I keep trying to explain my claim to you but you are adamant to keep saying it’s declined due to a pre existing illness. I have told you several times to read the vet report as it wasn’t.
MR
Mr Craig Richardson
1 month ago
Date of purchase: 06/08/2024
Trusted Customer
1 month ago
Date of purchase: 24/07/2024
Pet Insurance
Efficient, quick and hassle free
Trusted Customer
1 month ago
Date of purchase: 18/07/2024
Pet Insurance
Dealt with very quickly. Nice that with was sent direct from my vets. Excellent service thank you
Trusted Customer
1 month ago
Date of purchase: 18/07/2024
Pet Insurance
From my first interaction with them, right up until they closed the claim, pet plan were amazing. I was devastated when our kitten passed away and was dreading having to claim on the insurance as I th
...
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Trusted Customer
3 months ago
Date of purchase: 31/05/2024
Pet Insurance
Very helpful at all stages. Always concerned for my pet and friendly staff.
Trusted Customer
3 months ago
Date of purchase: 31/05/2024
Pet Insurance
Very bad
About Petplan
The UK's favourite pet insurance provider with over 41 years experience in offering quality cover for the nation's pets.
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Great West House (GW2), Great West Road, Brentford, Middlesex, Greater London, TW8 9DX, United Kingdom
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About Petplan
The UK's favourite pet insurance provider with over 41 years experience in offering quality cover for the nation's pets.