Petplan are so professional and easy to do business with. I wouldn't choose any other provider.
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MS
Miss Julie Skinner
Bexley Kent
3 days ago
Date of purchase: 27/08/2024
What Miss Julie Skinner said about Petplan:
You can always rely on Petplan. Lovely helpful staff. Have been with them for years. Wouldn’t trust anyone else with my fur baby.
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Trusted Customer
3 days ago
Date of purchase: 28/08/2024
First class
Product reviews
Claim settled promptly and in full. Process was simple and straightforward.
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Trusted Customer
3 days ago
Date of purchase: 26/08/2024
They were very helpful and I am glad choose petplan
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Trusted Customer
3 days ago
Date of purchase: 28/08/2024
Always helpful
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MS
Mrs Judith Sickelmore
Plymouth
3 days ago
Date of purchase: 29/08/2024
What Mrs Judith Sickelmore said about Petplan:
After switching from another company it was amazing to speak to a human being rather than an AI. Very smooth transfer over and the staff member was genuinely caring.
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Trusted Customer
3 days ago
Date of purchase: 28/08/2024
Service was good ,payout of claim quick but not an acceptable amount paid in claim after what I paid the vet a big anomaly.
Zen
Petplan
3 days ago
Hi,
We're sorry to hear that you are unhappy about the claim payment. It sounds though you have the 20% excess on the policy. The 20% excess is added to our policies once your pet reaches a certain age. By adding the 20% we are able to ensure that we can still provide cover for pets as they reach old age and enable us to ensure that the increase in your premiums is kept as low as possible. We will log your comments as feedback.
Thanks, Zen - The Customer Service Team
Product reviews
Paid £300 got £121 back I think that's all I need to say!! after not claiming for 8 years
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MB
Ms Shelley Bowles
Eastbourne
4 days ago
Date of purchase: 28/08/2024
What Ms Shelley Bowles said about Petplan:
Excellent. Your telephone representatives are lovely. So helpful and compassionate. You have always paid every claim. Thank you
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.