Completing online form was good however when received my confirmation email no documents were attached. Seemingly I had to make two phone calls before my docs arrived because my application got stuck
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Zenaida Estrocio
Petplan
11 months ago
Hi,
We are sorry to hear your documents were delayed and hope you will accept our apologies. We will log your comments as feedback on the process time of documentations.
Thanks, Zen - The Customer Service Team.
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Mrs Christine Paternoster
11 months ago
Date of purchase: 13/09/2023
What Mrs Christine Paternoster said about Petplan:
I would always recommend Pet plan insurance, I find them helpful and uncomplicated, I have been with them for many years.
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Miss Zoe Goodwin
11 months ago
Date of purchase: 12/09/2023
What Miss Zoe Goodwin said about Petplan:
Disappointed - although this was an ongoing claim, because it spanned over our renewal date it couldn’t be paid.
Zenaida Estrocio
Petplan
11 months ago
Hi,
If you hold our life cover the excess refreshes just as the annual benefit so excess would be payable upon renewal as its per condition per policy year. We will take on board your comments as feedback.
If you wish to discuss further, can we ask you to please send an email to social@petplan.co.uk with your full name, DOB, the first line and postcode of your address and the name and breed of your pet.
Thank you, Zen - The Customer Service Team.
Product reviews
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MK
Mrs Carol Kershaw
11 months ago
Date of purchase: 11/09/2023
What Mrs Carol Kershaw said about Petplan:
The on line member of staff was really helpful
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MC
Miss Sarah Cherry
11 months ago
Date of purchase: 11/09/2023
What Miss Sarah Cherry said about Petplan:
The service was brilliant no hassle and sorted very quickly
Product reviews
Perfect for what I wanted
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Trusted Customer
11 months ago
Date of purchase: 12/09/2023
They sent out the claim form, easy to fill in.
The vet did their bit, sent it to Pet Plan on the Monday, I was paid out the following day.
Product reviews
It’s a lot of money for peace of mind.
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Trusted Customer
11 months ago
Date of purchase: 14/09/2023
They were really helpful and gave me good advice
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Trusted Customer
11 months ago
Date of purchase: 13/09/2023
It was easy to do on line no problems thank you
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Trusted Customer
11 months ago
Date of purchase: 17/09/2023
Seems to be a good set up service online and I will reserve judgement about the insurance until the time comes that I need to use it
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Mr Steven Haworth
11 months ago
Date of purchase: 17/09/2023
What Mr Steven Haworth said about Petplan:
Was easy filling out online application, got policy I wanted, at a reasonable price. Got piece of mind, knowing my kitten is insured, incase anything happens.
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