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Petplan Reviews

https://www.petplan.co.uk/

Rated

Excellent

Service

4.7

Product

4.6

2,644

326

131

3,222

ratings over the past year

3,208 out of 66,337 reviews

Time:

Past year

Mrs Teena Boschat-clark

St helier Jersey

11 months ago

Date of purchase: 12/09/2023

What Mrs Teena Boschat-clark said about Petplan:

Completing online form was good however when received my confirmation email no documents were attached. Seemingly I had to make two phone calls before my docs arrived because my application got stuck

...

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Zenaida Estrocio

Petplan

11 months ago

Hi, We are sorry to hear your documents were delayed and hope you will accept our apologies. We will log your comments as feedback on the process time of documentations. Thanks, Zen - The Customer Service Team.

Mrs Christine Paternoster

11 months ago

Date of purchase: 13/09/2023

What Mrs Christine Paternoster said about Petplan:

I would always recommend Pet plan insurance, I find them helpful and uncomplicated, I have been with them for many years.

Miss Zoe Goodwin

11 months ago

Date of purchase: 12/09/2023

What Miss Zoe Goodwin said about Petplan:

Disappointed - although this was an ongoing claim, because it spanned over our renewal date it couldn’t be paid.

Zenaida Estrocio

Petplan

11 months ago

Hi, If you hold our life cover the excess refreshes just as the annual benefit so excess would be payable upon renewal as its per condition per policy year. We will take on board your comments as feedback. If you wish to discuss further, can we ask you to please send an email to social@petplan.co.uk with your full name, DOB, the first line and postcode of your address and the name and breed of your pet. Thank you, Zen - The Customer Service Team.

Product reviews

Mrs Carol Kershaw

11 months ago

Date of purchase: 11/09/2023

What Mrs Carol Kershaw said about Petplan:

The on line member of staff was really helpful

Miss Sarah Cherry

11 months ago

Date of purchase: 11/09/2023

What Miss Sarah Cherry said about Petplan:

The service was brilliant no hassle and sorted very quickly

Product reviews

Trusted Customer

11 months ago

Date of purchase: 12/09/2023

They sent out the claim form, easy to fill in. The vet did their bit, sent it to Pet Plan on the Monday, I was paid out the following day.

Product reviews

Trusted Customer

11 months ago

Date of purchase: 14/09/2023

They were really helpful and gave me good advice

Trusted Customer

11 months ago

Date of purchase: 13/09/2023

It was easy to do on line no problems thank you

Trusted Customer

11 months ago

Date of purchase: 17/09/2023

Seems to be a good set up service online and I will reserve judgement about the insurance until the time comes that I need to use it

Mr Steven Haworth

11 months ago

Date of purchase: 17/09/2023

What Mr Steven Haworth said about Petplan:

Was easy filling out online application, got policy I wanted, at a reasonable price. Got piece of mind, knowing my kitten is insured, incase anything happens.