Very poor, I had a renewal and the price increase was excessive. I have not claimed for this dog and he has been with petplan for 4 years. Your advisor informed me of ridiculous reasons for the increa
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Zen
Petplan
16 days ago
Hi,
I'm sorry to hear you're unhappy with the increase in your premiums. The cost of your pet insurance changes over time due to factors that increase the overall cost of treating pets such as advancements in veterinary medicine or the cost of treating certain breeds and the pets age. We continuously review our pricing to provide competitive rates. We appreciate your input and will take this as feedback.
Thanks, Zen - The Customer Service Team
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MR
Mr P Rood
Haywards Heath
17 days ago
Date of purchase: 28/08/2024
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Trusted Customer
18 days ago
Date of purchase: 28/08/2024
Relatively easy to navigate to speak to a representative about extending a free insurance cover for new adopted cat.
I was able to change the name of both cats on both policies which I hadn’t been ab
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Trusted Customer
18 days ago
Date of purchase: 21/07/2024
Very quick and easy to sort out pet insurance, thank you very munch.
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Trusted Customer
18 days ago
Date of purchase: 27/08/2024
Was quite straight forward apart from you sent correspondence saying a free month but when I signed up I didn’t see any option for this so I paid full for my 2 kittens. Not very easy to see how I coul
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Trusted Customer
18 days ago
Date of purchase: 27/08/2024
The person I spoke to about changing the plan so I can put my other puppy on it was lovely. He gave me lots of Information and was super polite.
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