How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Petplan Reviews

https://www.petplan.co.uk/

Rated

Excellent

Service

4.7

Product

4.6

2,590

321

127

3,155

ratings over the past year

Displaying all 66,453 reviews

Mrs Rosemary Griffiths

Stockport

24 days ago

Date of purchase: 21/08/2024

Product reviews

Extremely disappointed. Have been paying premium rate for 15 years and on the first claim was slammed with £125 excess + 20%. I will never recoup anywhere near all the money I have paid out which I re

...

Read all

Zen

Petplan

18 days ago

Hi Rosemary, We’re sorry your experience with us was below 5*. The 20% excess is added to our policies once your pet reaches a certain age. By adding the 20% we are able to ensure that we can still provide cover for pets as they reach old age and enable us to ensure that the increase in your premiums is kept as low as possible. We will log your comments as feedback. Thanks, Zen - The Customer Service Team

Mrs Denise Hinde

Grantham no

24 days ago

Date of purchase: 17/08/2024

What Mrs Denise Hinde said about Petplan:

Excellent service, quick easy to do

Product reviews

Trusted Customer

25 days ago

Date of purchase: 07/08/2024

Product reviews

Trusted Customer

25 days ago

Date of purchase: 20/08/2024

Product reviews

Trusted Customer

25 days ago

Date of purchase: 20/08/2024

Communication has been directly handled by my vets & regular updates from Petplan

Product reviews

Trusted Customer

25 days ago

Date of purchase: 20/08/2024

Claim sorted and paid out within 48 hrs, excellent service

Product reviews

Trusted Customer

26 days ago

Date of purchase: 19/08/2024

Excellent.

Product reviews

Trusted Customer

27 days ago

Date of purchase: 18/08/2024

Product reviews

Trusted Customer

28 days ago

Date of purchase: 12/08/2024

Spoke to a lovely gentleman who spent time with me on the phone. Nothing was hurried and he was prepared to spend as much time as I needed explaining everything to me. His help was invaluable to me an

...

Read all

Trusted Customer

29 days ago

Date of purchase: 15/08/2024

Excellent srevice

Not received a review invite?

About Petplan

The UK's favourite pet insurance provider with over 41 years experience in offering quality cover for the nation's pets.

Read all

0203 362 4209

Great West House (GW2), Great West Road, Brentford, Middlesex, Greater London, TW8 9DX, United Kingdom

View all media (250)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Petplan Reviews

Pet InsuranceExtremely disappointed. Have been paying premium rate for 15 years and on the first claim was slammed with £125 excess + 20%. I will never recoup anyw...More reviews of this product (9,662)View product website

Pet InsuranceMy claim was handled very quick, professionally and with empathy, it was paid within a matter of days. Very pleased with this service and would defin...More reviews of this product (2,379)View product website

Pet InsuranceWe have always found pet plan efficient and very easy to deal with. They also deal with our vets directly so this makes it really straight forward whe...More reviews of this product (9,662)View product website

Pet InsuranceWe were very happy with Petplan. They paid in full within a week. Couldn’t have asked for anything more.More reviews of this product (2,379)View product website

Pet InsuranceMy retriever has had a lumpectomy & her treatment and subsequent claims to Pet plan has been completed directly & eficently by my vets....More reviews of this product (9,662)View product website

Pet InsuranceClaim sorted and paid out with 48hrs, excellent serviceMore reviews of this product (9,662)View product website

Pet InsuranceMore reviews of this product (9,662)View product website

Pet InsuranceWe were very impressed with how quickly our claim was dealt with. We didn’t have to worry about a thing it was all done direct with the vets. It made ...More reviews of this product (9,662)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?