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Petplan Reviews

https://www.petplan.co.uk/

Rated

Excellent

Service

4.7

Product

4.6

2,588

321

127

3,153

ratings over the past year

Displaying all 66,453 reviews

Trusted Customer

1 month ago

Date of purchase: 08/08/2024

Staff were understanding and very professional. I was arranging insurance for a cat already insured by Petplan but who's owner was at end of life. Everyone I spoke to made it an easy process.

Trusted Customer

1 month ago

Date of purchase: 09/08/2024

Happy with your representative.

Trusted Customer

1 month ago

Date of purchase: 10/08/2024

Everything was very well explained and the gut I spoke to was very helpful.

Mrs JP

Surrey

1 month ago

Date of purchase: 01/08/2024

Product reviews

Trusted Customer

1 month ago

Date of purchase: 07/08/2024

It was very thorough and they were very helpful, but took a very long time. My dog has recently had a number of problems which now have to be excluded from any insurance.

Trusted Customer

1 month ago

Date of purchase: 06/08/2024

I began completing an online application until I reached the section dealing with my dog having previously been unwell, at which point I was told to call Petplan. I duly called and spoke to a helpful

...

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Zen

Petplan

1 month ago

Hi, We're sorry to hear of your experience on calls and hope you will accept our apologies for any inconvenience caused. We're glad to here that Teresa provided excellent customer service and your issue was resolved, I will pass on your comments to the team as feedback to the previous agent and positive feedback to Teresa. Thanks, Zen - The Customer Service Team

Trusted Customer

1 month ago

Date of purchase: 05/08/2024

Overall very helpful however a couple of issues experienced regarding pets name and date of birth. Issues finally amended.

Trusted Customer

1 month ago

Date of purchase: 10/08/2024

Trusted Customer

1 month ago

Date of purchase: 06/08/2024

This review is based on the second advisor I spoke to, as the first advisor wasn’t as great. The second advisor I spoke to corrected all of the mistakes the first advisor made, and explained things w

...

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Trusted Customer

1 month ago

Date of purchase: 10/08/2024

Poor customer service ar the outset

Zen

Petplan

1 month ago

Hi, We're sorry to hear that the service you received was poor. I can see this has been resolved for you already. Should you have any more queries, please send an email to social@petplan.co.uk with your policy number and your pets name. Thanks, Zen - The Customer Service Team