Hi there,
We are deeply sorry to hear that your dog is no longer enjoying Canagan. We wish to reassure you that Canagan hasn't changed the way their food is made and it continues to be the high-quality extruded kibble that customers know. Their new German partner produces the kibble in smaller batches which ensures it’s fresher and of higher quality than ever before. They even pack every bag as it is made rather than storing the product for months before packing. With this new freshness, more sensitive companions may not get on with the food initially while they get used to any new flavours and smells. If you can do so, you may find that a transitionary period is beneficial but we do also appreciate that this may not be the case. We completely understand the disappointment when companions go off their previously beloved food and if this is still the case, please do feel free to get in touch with our customer service team directly at https://www.petscorner.co.uk/contact-us/online-enquiries/, where they will be more than happy to arrange a refund under the money-back guarantee.
