Pinnacle Life Reviews

Glad we could help! Thanks for taking the time to give us a rating.

We think Ed is great too! Thanks for taking the time to let us know and to give us a rating. We know increasing living expenses are making things tight, so we do what we can to help if we can.

Thanks for taking the time to leave a Pinnacle Life review, we appreciate it.

Thanks for taking the time to leave a review, we aim for a quick, easy, and friendly experience! So we are glad that you experienced that.

Thanks for the feedback. We always appreciate hearing what we don't do so well as well as what does go well. We try to contact customers that we haven't spoken to in a while, and I apologise that we reached you at a bad time. I can see there is now a note on your file about better times to call.

Thanks for taking the time to give a rating and review, our staff love helping our super customers!

Thanks for leaving a review; we have clearly stuffed up at our end in keeping you in the loop. I've checked our system, and your policy changes have been made. I have also asked the customer services team to get in touch with you today to confirm everything is as it should be. Apologies for the poor communication and service. We really do try to do better than this.

Hi Steve, an incorrectly addressed email is an excellent reason to give us a poor review. Please accept my apologies, looks like somewhere along the line names and email addresses got mixed up when we sent the list to Feefo. Your policy details are still correct and have nothing to do with what we send to Feefo. Again, apologies for the stuff up, we will send a correction!

Thanks for taking a moment to share your experience with Pinnacle Life. We really appreciate your review and we're glad we could help!

Please accept our apologies about how long this has taken, you're right increasing your cover should be quicker and we can understand why you're disappointed. As you'll know, when you increase your cover we need to consider your updated health information and that’s taken longer than it should in your case. I can see in the system progress has been made and I'm hopeful this will be sorted for you early this week.