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Pinnacle Life Reviews

https://www.pinnaclelife.co.nz/

Rated

Excellent

Whatever makes you feel lucky, we’re here to help you protect it – simple, online life insurance designed for Kiwis, by Kiwis.

Service

4.5

Product

4.5

ratings over the past year

Displaying all 249 reviews

Trusted Customer

1 year ago

Date of purchase: 19/09/2022

Very easy, nice phone support person, well priced.

Justin

Pinnacle Life

1 year ago

Thanks for taking a minute to leave us a review and a rating, we appreciate it!

Product reviews

Trusted Customer

1 year ago

Date of purchase: 15/09/2022

Good price, great service and did exactly what I asked for. Easy website to do your policy online.

Justin

Pinnacle Life

1 year ago

Thanks for taking a minute to leave us a review and a rating, we appreciate it

Product reviews

Trusted Customer

2 years ago

Date of purchase: 30/08/2022

vey good, easy to use, staff were friendly

Pinnacle Life

2 years ago

Thanks for taking a minute to leave us a review and a rating, we appreciate it.

Trusted Customer

2 years ago

Date of purchase: 23/08/2022

Very good service, nice helpful and had my simple issue sorted very promptly

Pinnacle Life

2 years ago

So glad your issue was sorted promptly. Keeping things easy and simple is important to us at Pinnacle Life.

Product reviews

Trusted Customer

2 years ago

Date of purchase: 29/08/2022

had to make contact twice before got any action Very hard to get anyone to do their job in NZ anymore very sad customer service

Justin

Pinnacle Life

2 years ago

Sorry to hear that you’re not happy with our service. We do try to do our best, which is why we take customer feedback seriously. Our customer service rating on Feefo is 4.4 out of 5, but it seems that wasn’t the case for you. If you’d like to discuss any issues with us please get in touch.

Product reviews

Trusted Customer

2 years ago

Date of purchase: 23/08/2022

I called Pinnacle Life to get a copy of the insurance policy. I had to leave a message with the answering service, but within one hour my call had been returned and within the next hour I had receive

...

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Pinnacle Life

2 years ago

Glad we could help! Thanks for taking a minute to leave a review, we really appreciate it.

Trusted Customer

2 years ago

Date of purchase: 29/08/2022

Website not able to make changes I wanted

Justin

Pinnacle Life

2 years ago

We’re sorry that you feel that our online process wasn’t what you were expecting. We aim to have an easy online application process which is transparent and honest – with our average rating for the experience being 9 out of 10 by our customers. Obviously, we won't talk about your personal application here, but we would be happy to discuss your case again if you want to get in touch.

Product reviews

Trusted Customer

2 years ago

Date of purchase: 23/08/2022

I would buy from them again

Pinnacle Life

2 years ago

Thanks for the review and the rating. We are happy to help or answer questions any time.

Trusted Customer

2 years ago

Date of purchase: 25/08/2022

Friendly, prompt contact. When realised I hadn’t changed my name (after 7yrs…). Process simple and straightforward

Pinnacle Life

2 years ago

Thanks for taking a minute to leave a review, we appreciate it and our glad that our service was friendly and easy!

Trusted Customer

2 years ago

Date of purchase: 15/08/2022

I asked a question regarding an increase in cover for a funeral policy. Although my timing was not correct, the CSO offered to take my case to the Supervisor and followed up with a satisfactory result

...

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Pinnacle Life

2 years ago

So glad we could help. Thanks for taking a minute to give Pinnacle Life the feedback and a rating, we appreciate it.

Product reviews

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About Pinnacle Life

At Pinnacle Life we believe that life insurance should be simple. That means it should be easy to understand, affordable and quick. With Pinnacle Life you can get a quote in 30 seconds and be covered in 10 minutes. All of our policies are backed by Hannover Life RE of Australasia. Pinnacle Life has partnered with Hannover Life RE since we started doing business back in 1998.

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27 Gillies Avenue, Newmarket, Auckland, 1023, New Zealand

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