Pinnacle Life Reviews

Thanks for all the thumbs up! We're so happy to hear that you found our service good. Thanks for taking a few minutes to give us a rating and review.

So glad to hear it was easy to keep your policy up to date!! It can be frustrating when things like that aren't easy but it's important to keep policy details up to date, like you have, to make things easier if you need to make a claim.

Thanks for taking a minute to give us a rating and feedback, we appreciate it.

At Pinnacle Life we do all our underwriting during signup so that everything is straightforward at claim time. Over 75% of our customers are covered online straight away but sometimes we need to clarify some details or require more information before we can provide cover, as per your experience. We know for a few customers this can lead to disappointment but for the majority of customers, it's reassuring. We have paid 97.2%* of the claims made on our policies, which is definitely something to consider when you’re choosing an insurance provider. Thanks for taking the time to give us feedback. We will use it to improve our process and communication.

So glad we could update your cover and save you some money!

Thanks for taking the time to give Pinnacle Life a rating and review we appreciate it. Good to hear you found our customer service team helpful, they work hard to make sure our customer's needs are being met and that our customers have the cover they need.

We like hassle-free too! Thanks for the review and rating we appreciate it.

Hiya. We appreciate your suggestion and will look into how we could offer that. if you need to update your details again you can do that through our website - https://www.pinnaclelife.co.nz/customer-support/change-your-contact-details. Thanks for taking the time to give us feedback!

I'm glad to hear that Margaret found a solution for you. She is indeed a lovely lady. I'm also sorry to hear that we didn't offer you the support you needed it most. I have passed your feedback back to the Customer Service team. Thanks for taking the time to let us know, we appreciate all feedback especially when we didn't meet our customers expectations.

Thanks for getting in touch to keep your details up to date; it's super important, especially if you need to make a claim. Thanks for taking a minute to give us a rating and a review, we appreciate it!