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Pinnacle Life Reviews

https://www.pinnaclelife.co.nz/
Rated
Excellent

Whatever makes you feel lucky, we’re here to help you protect it – simple, online life insurance designed for Kiwis, by Kiwis.

Service
4.5
/5
Product
4.5
/5

5

4

3

2

1

50

19

3

1

2

75

ratings over the past year

Displaying all 249 reviews
Trusted Customer
4 years ago
Date of purchase: 01/04/2020
The online form was simple and easy. It made the process really clear.
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Pinnacle Life
Pinnacle Life
4 years ago
We're glad you found it easy. Thanks for leaving a review.
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Raquel and Steven
4 years ago
Date of purchase: 01/04/2020
What Raquel and Steven said about Pinnacle Life:
Very easy to organise. Transparent with payments and coverage. Excellent customer service.
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Pinnacle Life
Pinnacle Life
4 years ago
Thanks for taking the time to review us and leave a comment. Our customer services team work hard to help so we appreciate getting any feedback.
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Miriama
Napier
4 years ago
Date of purchase: 01/04/2020
What Miriama said about Pinnacle Life:
The premiums were very high as we aged, almost impossible to keep up. However, after the demise of my beloved husband, the company were very helpful and quick in facilitating the payment of the insure
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Pinnacle Life
Pinnacle Life
4 years ago
We were sorry to hear of your loss and glad that we were there to help and support you at a difficult time. Thankyou for taking the time to leave a review.
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Pritika
4 years ago
Date of purchase: 01/01/2020
What Pritika said about Pinnacle Life:
I think pinnacle life insurance helps a lot when one dies, and it can help the family through hard times
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Jane Barron
Pinnacle Life
4 years ago
At the end of the day, the most important thing we do at Pinnacle Life is to ensure that we manage a person's claim process as quickly as possible - as that is the real test of our customer commitment. And we're really proud of our 98.8% payout rate on all claims received. Thanks for leaving a review.
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Trusted Customer
4 years ago
Date of purchase: 01/09/2019
It's good but not awesome, fast and easy to deal with but I don't feel valued as a customer after I signed in
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Jane Barron
Pinnacle Life
4 years ago
Hi there, thanks for responding, that's an interesting one for us as we do want our customers to feel valued and are always trying to find ways to do just that. if you've got a minute we'd be keen to hear what we could do better. Either reply here or give us a call on 0800 22 23 23 or email us on ask@pinnaclelife.co.nz.
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Trusted Customer
4 years ago
Date of purchase: 01/10/2019
More information about payouts for funerals when we get the money to help pay for funeral costs
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Jane Barron
Pinnacle Life
4 years ago
Hi there, thanks for the feedback. We welcome suggestions for where we need to improve and it sounds like we need to add more information on this to our website. In the meantime always feel welcome to call our customer services team with any questions on 0800 22 22 23.
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ARPAN and Nikita
4 years ago
Date of purchase: 01/10/2019
What ARPAN and Nikita said about Pinnacle Life:
I bought the insurance policy online And everything was up to date. Very time efficient and most convenient
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Nirmal and Narinder
4 years ago
Date of purchase: 01/01/2020
What Nirmal and Narinder said about Pinnacle Life:
Misselling useless
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Jane Barron
Pinnacle Life
4 years ago
Hi Nirmal and Narinder, we are sorry that the experience and product from Pinnacle weren't what you were expecting. We aim to have an easy process which is transparent and honest - with our average rating for the experience being 9 out of 10 by our customers. If you would like to discuss your policy please let us know and we will be in touch or feel free to give us a call anytime.
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Trusted Customer
4 years ago
Date of purchase: 01/11/2019
The online application process was easy and quick, plans were simple to understand. Louise was professional and super patient helping us understand the details, and that really helped us choose the ap
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About Pinnacle Life
At Pinnacle Life we believe that life insurance should be simple. That means it should be easy to understand, affordable and quick. With Pinnacle Life you can get a quote in 30 seconds and be covered in 10 minutes. All of our policies are backed by Hannover Life RE of Australasia. Pinnacle Life has partnered with Hannover Life RE since we started doing business back in 1998.
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27 Gillies Avenue, Newmarket, Auckland, 1023, New Zealand
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About Pinnacle Life
At Pinnacle Life we believe that life insurance should be simple. That means it should be easy to understand, affordable and quick. With Pinnacle Life you can get a quote in 30 seconds and be covered in 10 minutes. All of our policies are backed by Hannover Life RE of Australasia. Pinnacle Life has partnered with Hannover Life RE since we started doing business back in 1998.