Channel Islands Direct Reviews

Thank you for your feedback regarding your recent experience. We are glad to hear that the organisation of the ferry crossing met your expectations. Regarding the route from Poole to Jersey, the stop via Guernsey is the standard option used by Condor Ferries. The Horizon Lounge is available upon request, and we apologise if this was not made clear during your booking process. While we are pleased that you were able to upgrade on the outbound journey, we will strive in the future to better inform clients of this option at the time of booking. We do hope that, despite this, you enjoyed your time in Jersey.

Thank you for taking the time to share your feedback. We are truly sorry to hear about the delay you experienced with your flight and the impact it had on the start of your holiday. We understand how frustrating it can be to lose precious time due to unforeseen circumstances.We are glad to hear that, despite the initial setback, you enjoyed your stay at the Duke of Richmond and appreciated the breakfast and friendly service from the staff. Your comments are valuable to us, and we have shared them with the relevant teams.Once again, thank you for your feedback. We hope to have the opportunity to assist you with your future travel plans.