The service at the hotel was excellent. All the staff were friendly , happy and helpful. The guest experience manager Govid was most hospitable . We felt very much at home .
What Roger Cass said about Channel Islands Direct:
I was disappointed that when I called for help, very little was forthcoming and agent rep did not seem bothered about our disappointment. Even though the agents rep called the hotel they did not manag
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Claire
Channel Islands Direct
10 months ago
We are sorry that you were disappointed with the way in which your complaint was handled. I can see from our records you contacted our office and my colleague did call the hotel and spoke to the reception staff explaining that the bed in the queen room was not suitable. They told us that should you wish to upgrade to a king room you would have to pay a supplement. My colleague passed this information onto you and you said you would go to reception and pay the supplement directly to the hotel. Thank you for contacting us with your feedback.
Channel Islands Direct is a privately owned, well-established independent tour operator based in Jersey. With the widest choice of accommodation and travel options by sea and air, we use our expert knowledge to help tailor make your perfect holiday.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Channel Islands Direct is a privately owned, well-established independent tour operator based in Jersey. With the widest choice of accommodation and travel options by sea and air, we use our expert knowledge to help tailor make your perfect holiday.