Good Morning,
Thank you for your review. I am sorry that you felt our service was poor and distressing. I have reviewed your correspondence and can see that you requested the cancellation of an order on the day of dispatch, however, it had already completed the dispatch process in our warehouse so we were unable to stop this order.
A member of our customer services team did respond to outline the situation and cancelled all future orders for you. We did not hear back from you after we explained the status of your order.
If you wish to discuss this further, please do not hesitate to contact us.
Kind Regards
ProDog Raw