Thank you for your review. We are sorry to hear you were left feeling disappointed on this occasion.
As our customer service team explained, we are not able to make any changes to our bundles unfortunately, as these are pre-packed.
Due to them being pre-packed and therefore, speeding up the packing process, we are able to pass on great savings and free delivery to bundle customers.
Any orders that are packed individually, do come with a delivery charge, due to the extra time incurred, picking and packing these orders.
We are pleased to see that our colleague Alex, outlined the options available to you however, including our chicken free bundle.
If your dogs no longer enjoy chicken, this sounds like a fantastic option and we do hope you'll consider this moving forward.
If there is anything else we can help with, please don't hesitate to get in touch, and one of the team will be happy to help.
