Thank you for your review. We are sorry to hear that you have been disappointed on this occasion.
We can see that you contacted us regarding an order that was unfortunately, delayed by 24 hours with DPD. At this stage, one of our team sent across our full defrosted food guidance and asked you to get back in touch, should you experience any further difficulties.
We can then see that you contacted us again, after DPD failed to deliver your order, within our 48-hour delivery window, which we are very sorry for.
Our team then apologised, and offered to send out a full replacement order, at your earliest convenience. We are pleased to see that you have now responded to us and can confirm that your new order was packed and dispatched at 1.42pm today.
Please accept our deepest apologies that our couriers let you down on this occasion. We share in this disappointment and will be working closely with them, to understand why this happened.
If there is anything at all we can help with, please don’t hesitate to get in touch and one of the team will be more than happy to help.
