Thank you for your review.
We have taken a look into this for you, and can see that you sent us an email on 2.02pm on 11th October, regarding some incorrect options in your latest order.
We can then see that one of the team responded at 2.07pm, the same day, asking for some additional details, so that we could resolve this for you right away.
Unfortunately, we have not yet received a response to our email and so we have not yet been able to assist further.
If you'd be kind enough to get back in touch with us, we will of course, do everything we can to help.
Please accept our deepest apologies for any inconvenience this mispack has caused on this occasion and we look forward to hearing from you.