Thank you for your review.
We can see that you contacted our customer service team regarding your order.
We are happy to see that the team then sent across our defrosted food guidance and quickly refunded any tubs that could not be used, from your order.
We are disappointed however, to hear that you were dissatisfied with with this resolution, as you expressed your thanks, via email, at the time.
If you have any further questions regarding this resolution, then please don't hesitate to contact us on customer-services@prodograw.com and a member of the team would be happy to investigate further.