Merchant Logo

Pura Aventura Reviews

Rated
Exceptional

Award-winning sustainable holidays away from the crowds in the beautiful landscapes of Latin America, Spain and Portugal.

Service
5
/5
Product
5
/5

5

4

3

2

1

79

1

1

0

0

81

ratings over the past year

Displaying all 694 reviews
Trusted Customer
7 years ago
Date of purchase: 11/04/2017
ja zeker weer zaken met hun doen.
Product reviews

0
Share
ND
Nick Dawson
London
7 years ago
Date of purchase: 18/05/2017
What Nick Dawson said about Pura Aventura:
Very impressive from start to finish. Help with finding the perfect package for us, making changes after discussion etc, really made it feel like they wanted us to have a great holiday. Then very smoo
...
Read all
Merchant Logo
Thomas
Pura Aventura
7 years ago
Dear Nick,

What splendid, feedback, thank you - I know the team very much appreciate it. The truth is that we do want you to have a great holiday, that's why we come to work. It helps that you stayed in such a beautiful variety of places and were lucky enough to eat in my favourite restaurant. 

Thanks again,
Thomas



Product reviews

0
Share
Trusted Customer
7 years ago
Date of purchase: 20/03/2017
Listened to what we wanted and created an itinerary to match.
Merchant Logo
Thomas
Pura Aventura
7 years ago
It is lovely that you felt we listened and were able to create a holiday which you clearly enjoyed a great deal. Thank you. 

All the best,
Thomas



Product reviews

0
Share
HE
Hilary Eggington
Witney
7 years ago
Date of purchase: 22/02/2017
What Hilary Eggington said about Pura Aventura:
Excellent planning of our holiday which well lived up to our expectations. Local agents provided impeccable service for a quite complicated trip.
Product reviews

0
Share
Trusted Customer
7 years ago
Date of purchase: 23/12/2016
We had an excellent holiday in Costa Rica thanks to Pura Aventura and when we were dissatisfied with our last hotel of the trip they acted quickly to ameliorate the situation. No complaints.
Merchant Logo
Thomas
Pura Aventura
7 years ago
I am delighted that you enjoyed Costa Rica so much. Also, it is very much appreciated that you let us know so quickly about the food problem at your last hotel so we could fix things for you - it sounds like Claudios was a hit with all the family! 

Thank you so much for taking time to share your thoughts.

All the best,
Thomas



Product reviews

0
Share
Trusted Customer
7 years ago
Date of purchase: 20/12/2016
Your local knowledge and advice were excellent. We enjoyed visiting all the places that you booked for us off the standard tourist route that gave us a much more real experience.
Merchant Logo
Thomas
Pura Aventura
7 years ago
How fantastic to hear that you appreciated our advice and knowledge for both Costa Rica and Nicaragua. I should also say thank you for being so flexible when one of your lodges decided to close for renovations - it sounds like you loved Bosque del Cabo (I was there just last week again and saw spider & capuchin monkeys galore!) so that's great news. As you know, we really try hard to get people off the beaten track in Costa Rica (note: there isn't much of a beaten path in Nicaragua) so it is great that you noticed and appreciated this. Thank you. 

All the best, 
Thomas

Product reviews

0
Share
MC
Michael Coyle
7 years ago
Date of purchase: 02/05/2017
What Michael Coyle said about Pura Aventura:
Efficient but also personal. Very helpful local representative on the ground.
Product reviews

0
Share
TL
Tim Legge
7 years ago
Date of purchase: 17/10/2016
What Tim Legge said about Pura Aventura:
Personalised service . Attention to detail. Knowledge of products. Post holiday service and supprt
Merchant Logo
Thomas
Pura Aventura
7 years ago
Dear Tim,

Great to hear that you got such good service from the team here throughout, I know Greta worked closely with you on your trip, and very much appreciates your positive comments. Thank you.  

All the best,
Thomas


Product reviews

0
Share
JM
John Mackay
Sydney, Australia
7 years ago
Date of purchase: 01/09/2016
What John Mackay said about Pura Aventura:
We had a wonderful trip - just the right mix of cultural and physical activities, staying in nice family run hotels and the indulgences you had planned for us at restaurants. Hats off to Sarah and Da
...
Read all
Product reviews

0
Share
Trusted Customer
7 years ago
Date of purchase: 13/03/2017
We really enjoyed our trip and the accommodation was very good. We had an issue with one of our hotels but pura resolved it when I raised it.
Product reviews

0
Share
About Pura Aventura
We are rated 5* Platinum on Feefo, fully certified by B Corp, trusted by leading publications from the BBC to the FT to Vanity Fair and have been frequently praised by Which? for going above and beyond to look after our clients.​ ​ But just as our holidays take you away from the crowds, our actions take us beyond mere words. Travel Positive™ is our action, creating a deeper connection with the places we love in a way which enriches your experience and makes travel a force for good. ​ ​ As part of our 1% For the Planet commitment, we balance the total carbon produced on every holiday by 160% - a mile for every kilometre you travel from your front door and back again. By investing in an award-winning, fully accredited and independently verified reforestation project, our action helps creates sustainable income opportunities for rural communities, assuring the long-term success of our environmental legacy.​ ​ We're not done yet though. We continue to learn, to challenge, to share and improve as we push towards our Net Zero obligations by 2030 and create new ways for you to experience our destinations. As Which? Magazine itself says "Pura Aventura manages to put both the planet and its customers first." That's a promise we'll never stop striving to fulfil.​
Read all
18 Bond Street, Brighton, East Sussex, BN1 1RD, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About Pura Aventura
We are rated 5* Platinum on Feefo, fully certified by B Corp, trusted by leading publications from the BBC to the FT to Vanity Fair and have been frequently praised by Which? for going above and beyond to look after our clients.​ ​ But just as our holidays take you away from the crowds, our actions take us beyond mere words. Travel Positive™ is our action, creating a deeper connection with the places we love in a way which enriches your experience and makes travel a force for good. ​ ​ As part of our 1% For the Planet commitment, we balance the total carbon produced on every holiday by 160% - a mile for every kilometre you travel from your front door and back again. By investing in an award-winning, fully accredited and independently verified reforestation project, our action helps creates sustainable income opportunities for rural communities, assuring the long-term success of our environmental legacy.​ ​ We're not done yet though. We continue to learn, to challenge, to share and improve as we push towards our Net Zero obligations by 2030 and create new ways for you to experience our destinations. As Which? Magazine itself says "Pura Aventura manages to put both the planet and its customers first." That's a promise we'll never stop striving to fulfil.​