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Pura Aventura Reviews

Rated
Exceptional

Award-winning sustainable holidays away from the crowds in the beautiful landscapes of Latin America, Spain and Portugal.

Service
5
/5
Product
5
/5

5

4

3

2

1

79

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1

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81

ratings over the past year

Displaying all 694 reviews
CH
Cheryl
8 years ago
Date of purchase: 01/04/2015
What Cheryl said about Pura Aventura:
Fabulous holiday in Costa Rica. Beautiful locations & accommodations. We chose to go "off the beaten track" & would recommend the holiday to anyone. Especially loved Rio Perdido, beautiful, relaxin
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Thomas
Pura Aventura
8 years ago
I am delighted that you enjoyed Costa Rica so much. Less so Newark...it's a shame that these things can interrupt a holiday though I should say that this particular event is rare nowadays. Hopefully United are fading in your memories while all the good stuff in Costa Rica stays with you. Thank you for taking time to tell us, and others, about your trip.
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Sam
Devon
8 years ago
Date of purchase: 18/10/2015
What Sam said about Pura Aventura:
Great holiday
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Thomas
Pura Aventura
8 years ago
Short but sweet! Thank you though, I'm delighted that your time in Cerler went so well.
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Heather& Peter
Bedfordshire
8 years ago
Date of purchase: 05/07/2015
What Heather& Peter said about Pura Aventura:
All arrangements were seamless. All hotels and resorts were excellent except for El Silencio which was rather dreary and damp although the staff were helpful and charming. In our opinion, the self-dri
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Thomas
Pura Aventura
8 years ago
Thank you for taking time to write, I am delighted that you liked all of the places you stayed so much - it's a shame about El Silencio. It seems that you suffered some fairly serious (unseasonal) rain which can't have helped. It also sounds like a perfect storm of heavy rain, roadworks and a broken sat nav made for a much more 'exciting' first drive than we would ever plan for you. I appreciate your additional feedback on email as this allows us to work on possible ways to avoid a repeat. Despite being a rare combination of circumstances, it is always worth our planning where we can.
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Trusted Customer
8 years ago
Date of purchase: 20/07/2015
helpful and kind
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Thomas
Pura Aventura
8 years ago
I am delighted that you found us to be helpful, that's what we are here for!
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Trusted Customer
8 years ago
Date of purchase: 27/08/2015
Camila Silva Beeche was an excellent guide. He was knowledgeable, hard working, unfailingly cheerful and attentive to all the people in the group. He - and of course the natural beauty of Chile and
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Thomas
Pura Aventura
8 years ago
I am delighted that you enjoyed Camilo so much, he's been part of our team for many years and does such a great job introducing people to Chile.
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Trusted Customer
9 years ago
Date of purchase: 17/02/2015
Our choice of travel agents was quickly reduced to a shortlist of 2, between PA and another provider. PA responded faster than the other company and with much more detail, so we then selected them. Su
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Thomas
Pura Aventura
9 years ago
I am looking forward to the day I get to take my family to Costa Rica so was really just living vicariously through you! Delighted that the family had such a good time and that you found our advice helpful. Thanks too for letting us know of the impending change to the planned day of activities - it gave us the chance to put things right back on track. It was great that you had the patience and the trust to send things back our way to handle - thank you.
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Pat
8 years ago
Date of purchase: 01/10/2015
What Pat said about Pura Aventura:
Pura Aventur a interpreted our interests into a first rate experience and we would highly recommend them.
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Trusted Customer
8 years ago
Date of purchase: 15/07/2015
We were really impressed with Pura Aventura from the outset - the website and the documents that were sent to us struck a good balance between attracting us to the destination/product and informing us
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Henrik Simonsen
8 years ago
Date of purchase: 21/06/2015
What Henrik Simonsen said about Pura Aventura:
Pura Aventure gave us all the info we needed and answered all our questions and really made an effort to make sure we were happy. I will be happy to use them again and have already pointed friends in
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Thomas
Pura Aventura
8 years ago
That's always lovely to hear, thank you. I know David enjoyed working with you on your trip.
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Trusted Customer
8 years ago
Date of purchase: 23/09/2015
Excellent communication, responsive to customers' requirements, personal attention, back-up.
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About Pura Aventura
We are rated 5* Platinum on Feefo, fully certified by B Corp, trusted by leading publications from the BBC to the FT to Vanity Fair and have been frequently praised by Which? for going above and beyond to look after our clients.​ ​ But just as our holidays take you away from the crowds, our actions take us beyond mere words. Travel Positive™ is our action, creating a deeper connection with the places we love in a way which enriches your experience and makes travel a force for good. ​ ​ As part of our 1% For the Planet commitment, we balance the total carbon produced on every holiday by 160% - a mile for every kilometre you travel from your front door and back again. By investing in an award-winning, fully accredited and independently verified reforestation project, our action helps creates sustainable income opportunities for rural communities, assuring the long-term success of our environmental legacy.​ ​ We're not done yet though. We continue to learn, to challenge, to share and improve as we push towards our Net Zero obligations by 2030 and create new ways for you to experience our destinations. As Which? Magazine itself says "Pura Aventura manages to put both the planet and its customers first." That's a promise we'll never stop striving to fulfil.​
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18 Bond Street, Brighton, East Sussex, BN1 1RD, United Kingdom
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Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About Pura Aventura
We are rated 5* Platinum on Feefo, fully certified by B Corp, trusted by leading publications from the BBC to the FT to Vanity Fair and have been frequently praised by Which? for going above and beyond to look after our clients.​ ​ But just as our holidays take you away from the crowds, our actions take us beyond mere words. Travel Positive™ is our action, creating a deeper connection with the places we love in a way which enriches your experience and makes travel a force for good. ​ ​ As part of our 1% For the Planet commitment, we balance the total carbon produced on every holiday by 160% - a mile for every kilometre you travel from your front door and back again. By investing in an award-winning, fully accredited and independently verified reforestation project, our action helps creates sustainable income opportunities for rural communities, assuring the long-term success of our environmental legacy.​ ​ We're not done yet though. We continue to learn, to challenge, to share and improve as we push towards our Net Zero obligations by 2030 and create new ways for you to experience our destinations. As Which? Magazine itself says "Pura Aventura manages to put both the planet and its customers first." That's a promise we'll never stop striving to fulfil.​