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Pura Aventura Reviews

Rated
Exceptional

Award-winning sustainable holidays away from the crowds in the beautiful landscapes of Latin America, Spain and Portugal.

Service
5
/5
Product
5
/5

5

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3

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1

79

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1

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81

ratings over the past year

Displaying all 694 reviews
Trusted Customer
9 years ago
Date of purchase: 14/01/2014
Great personal service; they listened and then delivered - great
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Pura Aventura
Pura Aventura
9 years ago
I am so delighted that you enjoyed your honeymoon in the Pyrenees so much, it's always extra pressure to make sure the trip is right! All the best, Thomas
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Trusted Customer
9 years ago
Date of purchase: 20/05/2014
This is our second holiday with Pura Aventura and the organization was very good. They even contacted me to see how I was when our local guide let them know I was ill. Real personal service.
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Pura Aventura
Pura Aventura
9 years ago
What lovely feedback, thank you. Alex (our local guide in mainland Ecuador) is a great asset to us, it seems that he looked after you well. You were lucky enough to have Juan take you round the Galapagos - I was lucky enough to have him show me round too some years - a splendid character indeed! Thank you again for taking time to write. All the best, Thomas
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Trusted Customer
9 years ago
Date of purchase: 13/03/2014
Our Pura representatives helped us customise our holiday to our needs. We were travelling as a family with two kids (11 and 9) and also two grandparents. Everything was flawless.
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Pura Aventura
Pura Aventura
9 years ago
I am delighted that David was able to create a trip which worked for all three generations of your family, it's also lovely to hear that Costa Rica exceeded your expectations. Thank you for taking time to let us know about your holiday. All the best, Thomas
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Trusted Customer
9 years ago
Date of purchase: 03/08/2014
Very personal tailored service - excellent communication throughout. Cant recommend highly enough.
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Pura Aventura
Pura Aventura
9 years ago
What a truly lovely comment, I may get a t-shirt made as a treat. I know that you are both well travelled so I, on behalf of the whole team, take this as high praise indeed. Thank you. All the best, Thomas
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Trusted Customer
9 years ago
Date of purchase: 04/07/2013
They provide superb personal service and in the past have refunded money to us even when strictly they didnt need to.
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Pura Aventura
Pura Aventura
9 years ago
We always try our very best to be flexible rather than simply stick to t&cs - we all know how annoying that can be! It's also a way for us to repay your loyalty, thank you. All the best, Thomas
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Trusted Customer
9 years ago
Date of purchase: 17/07/2014
Always pleasant and very professional.
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Pura Aventura
Pura Aventura
9 years ago
Wonderful praise, thank you. I loved your description of arriving in the one village to be called over to the little local bar by your host who happened to be out and about and guessed who you were. That you enjoy these details and appreciate the human colour of a trip like this is particularly pleasing to hear. Thank you again for your feedback. All the best, Thomas
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Trusted Customer
9 years ago
Date of purchase: 24/02/2014
Generally excellent but lacked consistent delivery in a couple of areas although this may also be due to local operators interpretation of details
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Pura Aventura
Pura Aventura
9 years ago
I am delighted that you enjoyed the Galapagos Islands so much, what a treat to be able to possibly return. In terms of the delivery, there were a couple of issues which arose I believe because the guide you had been due to have had a death in the family which meant that he couldn't work that week. Things were rearranged quickly but it seems that there were some wrinkles in there for which I apologise, it certainly was an unusual situation. On a lighter note, the other misunderstanding seemed to be around the actual date of your birthday which seems to have led to a three day cake-fed celebration! Thank you again for taking time to write your thoughts, it is much appreciated. All the best, Thomas
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Trusted Customer
9 years ago
Date of purchase: 20/08/2014
Excellent service. Paid close attention to what we were after, got back to us quickly and promptly. Highly reliable and professional.
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Pura Aventura
Pura Aventura
9 years ago
To be fair, you were very communicative and easy to deal with so my job was that much easier! Thank you for your kind words. All the best, Thomas
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Trusted Customer
9 years ago
Date of purchase: 30/08/2013
excellent service, alqays there to help and offer advice
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Pura Aventura
Pura Aventura
9 years ago
Thank you so much, and thank you for your continued loyalty, it is very much appreciated. All the best, Thomas
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Trusted Customer
9 years ago
Date of purchase: 20/07/2014
The UK team were very helpful and Diego Martin in Spain was very good in setting us off and in the notes he provided.
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Pura Aventura
Pura Aventura
9 years ago
Thank you for taking time to let us know about your trip to the Picos de Europa. I'm delighted that you appreciated the variety of the walking, that is something we updated for 2014, as well as some of the hotels so it seems that Diego has made the right choices! All the best, Thomas
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About Pura Aventura
We are rated 5* Platinum on Feefo, fully certified by B Corp, trusted by leading publications from the BBC to the FT to Vanity Fair and have been frequently praised by Which? for going above and beyond to look after our clients.​ ​ But just as our holidays take you away from the crowds, our actions take us beyond mere words. Travel Positive™ is our action, creating a deeper connection with the places we love in a way which enriches your experience and makes travel a force for good. ​ ​ As part of our 1% For the Planet commitment, we balance the total carbon produced on every holiday by 160% - a mile for every kilometre you travel from your front door and back again. By investing in an award-winning, fully accredited and independently verified reforestation project, our action helps creates sustainable income opportunities for rural communities, assuring the long-term success of our environmental legacy.​ ​ We're not done yet though. We continue to learn, to challenge, to share and improve as we push towards our Net Zero obligations by 2030 and create new ways for you to experience our destinations. As Which? Magazine itself says "Pura Aventura manages to put both the planet and its customers first." That's a promise we'll never stop striving to fulfil.​
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18 Bond Street, Brighton, East Sussex, BN1 1RD, United Kingdom
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About Pura Aventura
We are rated 5* Platinum on Feefo, fully certified by B Corp, trusted by leading publications from the BBC to the FT to Vanity Fair and have been frequently praised by Which? for going above and beyond to look after our clients.​ ​ But just as our holidays take you away from the crowds, our actions take us beyond mere words. Travel Positive™ is our action, creating a deeper connection with the places we love in a way which enriches your experience and makes travel a force for good. ​ ​ As part of our 1% For the Planet commitment, we balance the total carbon produced on every holiday by 160% - a mile for every kilometre you travel from your front door and back again. By investing in an award-winning, fully accredited and independently verified reforestation project, our action helps creates sustainable income opportunities for rural communities, assuring the long-term success of our environmental legacy.​ ​ We're not done yet though. We continue to learn, to challenge, to share and improve as we push towards our Net Zero obligations by 2030 and create new ways for you to experience our destinations. As Which? Magazine itself says "Pura Aventura manages to put both the planet and its customers first." That's a promise we'll never stop striving to fulfil.​