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Pura Aventura Reviews

Rated
Exceptional

Award-winning sustainable holidays away from the crowds in the beautiful landscapes of Latin America, Spain and Portugal.

Service
5
/5
Product
5
/5

5

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1

79

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81

ratings over the past year

Displaying all 694 reviews
Trusted Customer
10 years ago
Date of purchase: 08/03/2013
Well oiled outfit! From start to finish we felt very relaxed once you took over our booking! Combining your ideas & knowledge of the area with 2 couples from different countries with their own ideas w
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Pura Aventura
Pura Aventura
10 years ago
It is fantastic to hear that you felt in safe hands all the way through, from conception to getting back home after your holiday. Booking a big trip like this is a matter of trust, you don't get to actually experience your holiday, usually, for quite some time. We appreciate that and so like to think that we continue being as attentive and available to you after the sale as we have been before any money has changed hands - I think that helps to reinforce that you have made the right choice. However, I digress, what matters most is that you loved both Chile and Argentina. As for getting out the hiking boots to explore Patagonia - hear, hear! I appreciate your taking time to commit your thoughts to Feefo. All the best, Thomas
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Trusted Customer
10 years ago
Date of purchase: 30/08/2013
Communication good
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Pura Aventura
Pura Aventura
10 years ago
Thank you, and thank you too for your more in-depth off-line comments! All the best, Thomas
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Trusted Customer
10 years ago
Date of purchase: 07/07/2013
As usual we received excellent service from Pura, from the initial advice/information about the possibilities for combining a trip to the Antarctic and other parts of South America through to the impe
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Pura Aventura
Pura Aventura
10 years ago
A pleasure, as ever, to work with people who appreciate such a wonderful variety of places. Thank you for your kind words and thank you for your continued loyalty. All the best, Thomas
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Trusted Customer
10 years ago
Date of purchase: 10/01/2014
Well organised trip, with some well thought out, imaginative options. Very helpful in answering questions and queries. Friendly and easy to deal with. Quality of hotels was very good. They seem very e
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Pura Aventura
Pura Aventura
10 years ago
Thank you for this. I am delighted that you enjoyed Chile so much, it's a place which is still very close to my heart. Sarah was just saying today how much she appreciates your comment about our seeming eager to ensure travellers have a positive experience. That is essentially what motivates us to do the work that we do so how lovely that you take a moment to mention it. Thank you. All the best, Thomas
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Trusted Customer
10 years ago
Date of purchase: 18/11/2013
It was great to find a travel company who asked what we wanted from our holiday and who then came up with an itinerary which matched perfectly. All the arrangements were organised efficiently and any
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Pura Aventura
Pura Aventura
10 years ago
Thank you so much for taking time to write about your time in Costa Rica. The variety you describe is, as you say, the remarkable thing about the country. Some of those potholes are pretty memorable too though! Re: driving directions, it's always somewhat complicated by roads being opened and closed, bridges under repair etc so a flexible and patient attitude to navigation is always good, which you obviously have. However, it's the second time this year someone has mentioned these so I think on balance we will start to include a GPS with all of our cars just to minimise the need for you to draw on your reserves of patience! Thank you for helping us to keep improving and again, for your kind words. All the best, Thomas
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Trusted Customer
10 years ago
Date of purchase: 23/09/2013
Everything was organised brilliantly and consequently we had nothing to worry about.
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Pura Aventura
Pura Aventura
10 years ago
Thank you so much for this. I love the idea of your trip being an eye-opener, that chimes beautifully with the idea that we all wake up part of our mind when we travel somewhere. I'm delighted that Ecuador did that for you. All the best, Thomas
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Trusted Customer
10 years ago
Date of purchase: 17/07/2013
Very friendly and helpful staff who either knew the answers to any queries or would pass you to another member of staff with more first hand experience. Whether by e-mail or telephone, their response
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Pura Aventura
Pura Aventura
10 years ago
Thank you so much. I know it seems like an age passed between our first contact and your finally being able to travel. I'm delighted that even this weight of pent up expectation was still easily surpassed by Antarctica. I really am pleased that you had such a great time. Thank you. All the best, Thomas
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Trusted Customer
10 years ago
Date of purchase: 23/07/2013
The most responsive agency I contacted regarding what I wanted to see in the Galapagos. They also made a good suggestion of Mindo, when they learnt I was a birder.
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Pura Aventura
Pura Aventura
10 years ago
Thank you so much. We actually really enjoy trips like yours where there's a problem to solve (it's not necessarily easy to combine land and sea well in the Galapagos). I still remember the day we found what we thought was a really neat combination which meant you could see all the things you wanted to. Which is a long way of saying that I'm delighted that the reality on the ground made the planning worthwhile! Thanks again for your kind words. All the best, Thomas
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Trusted Customer
10 years ago
Date of purchase: 12/06/2013
Very efficient and helpful company. Listened to what we wanted and did their very best to deliver what was a fantastic holiday.
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Pura Aventura
Pura Aventura
10 years ago
I'm delighted that you had such a fantastic holiday in Costa Rica and that you saw the variety of the country, minus those pesky sloths! All the best, Thomas
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Trusted Customer
10 years ago
Date of purchase: 29/08/2013
no hitches whatsoever.
Trusted Customer
10 years ago
We got everything we needed before we needed it.
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Pura Aventura
Pura Aventura
10 years ago
I'm so delighted that you enjoyed Ecuador so much, and that everything went so smoothly for you. Thanks for taking time to write. All the best, Thomas
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About Pura Aventura
We are rated 5* Platinum on Feefo, fully certified by B Corp, trusted by leading publications from the BBC to the FT to Vanity Fair and have been frequently praised by Which? for going above and beyond to look after our clients.​ ​ But just as our holidays take you away from the crowds, our actions take us beyond mere words. Travel Positive™ is our action, creating a deeper connection with the places we love in a way which enriches your experience and makes travel a force for good. ​ ​ As part of our 1% For the Planet commitment, we balance the total carbon produced on every holiday by 160% - a mile for every kilometre you travel from your front door and back again. By investing in an award-winning, fully accredited and independently verified reforestation project, our action helps creates sustainable income opportunities for rural communities, assuring the long-term success of our environmental legacy.​ ​ We're not done yet though. We continue to learn, to challenge, to share and improve as we push towards our Net Zero obligations by 2030 and create new ways for you to experience our destinations. As Which? Magazine itself says "Pura Aventura manages to put both the planet and its customers first." That's a promise we'll never stop striving to fulfil.​
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18 Bond Street, Brighton, East Sussex, BN1 1RD, United Kingdom
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Feefo Trusted Service Awards

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Why trust Feefo reviews?

About Pura Aventura
We are rated 5* Platinum on Feefo, fully certified by B Corp, trusted by leading publications from the BBC to the FT to Vanity Fair and have been frequently praised by Which? for going above and beyond to look after our clients.​ ​ But just as our holidays take you away from the crowds, our actions take us beyond mere words. Travel Positive™ is our action, creating a deeper connection with the places we love in a way which enriches your experience and makes travel a force for good. ​ ​ As part of our 1% For the Planet commitment, we balance the total carbon produced on every holiday by 160% - a mile for every kilometre you travel from your front door and back again. By investing in an award-winning, fully accredited and independently verified reforestation project, our action helps creates sustainable income opportunities for rural communities, assuring the long-term success of our environmental legacy.​ ​ We're not done yet though. We continue to learn, to challenge, to share and improve as we push towards our Net Zero obligations by 2030 and create new ways for you to experience our destinations. As Which? Magazine itself says "Pura Aventura manages to put both the planet and its customers first." That's a promise we'll never stop striving to fulfil.​