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Pura Aventura Reviews

Rated
Exceptional

Award-winning sustainable holidays away from the crowds in the beautiful landscapes of Latin America, Spain and Portugal.

Service
5
/5
Product
5
/5

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79

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81

ratings over the past year

Displaying all 694 reviews
Trusted Customer
11 years ago
Date of purchase: 25/10/2012
We really appreciated the way Pura Aventura tailor made the holiday to suit our needs. They suggested ideas which we hadn't read or heard about. They organised everything efficiently and when we had a
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Pura Aventura
Pura Aventura
11 years ago
I'm delighted that your holiday went so well, it sounds like you really made the most of Costa Rica's adventures! We always try to keep flexible to make sure that your trip works the best it can right up until the last minute - in this case moving your last hotel night in function of changes to your flight times to make sure that you weren't driving in the middle of the night. Of course we invariably reconfirm these things by email so need to be even more vigilant going forwards! Thanks again for your detailed feedback, it all helps us to get better. All the best, Thomas
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Trusted Customer
11 years ago
Date of purchase: 16/10/2012
they where very helpful in trying to arrange a guided holiday for us, even changing departure dates when this trip was not full they arranged a part guided holiday which i think was even better for us
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Pura Aventura
Pura Aventura
11 years ago
And thank you for being so flexible in accepting the changes to your trip. As you say, it's great that we were able to come up with something even better for you but that comes down to your trust and flexibility so thank you. All the best, Thomas
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Trusted Customer
11 years ago
Date of purchase: 20/03/2013
We changed the dates of our holiday and our transfer collection time. It was no trouble, the staff at Pura could not have been more helpful. At every step our holiday arrangements were done efficien
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Pura Aventura
Pura Aventura
11 years ago
That's lovely, thank you. As you say, this particular route is carefully designed to combine the high mountains, valleys, villages, forests and meadows of the Picos de Europa. It's all down to the creativity of Diego in working out the route so I'll pass on your appreciation! All the best, Thomas
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Trusted Customer
11 years ago
Date of purchase: 18/04/2013
Staff friendly and helpful, holiday well planned, our walking holiday went perfectly. We would certainly use Pura Aventura again for a personalised service and holiday......
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Pura Aventura
Pura Aventura
11 years ago
I'm delighted that you liked your holiday so much and that you noticed the effort we put into picking the right places to stay - we've been working with the team of owners out there for so long that they are old friends, hopefully that comes through in the welcome you receive. Thanks again for taking time to tell us your thoughts. All the best, Thomas
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Trusted Customer
11 years ago
Date of purchase: 12/03/2013
We had problems with our flights and suddenly had to change our arrival airport. Pura Ventura really helped making sure our hire car was in place and waiting for us when we got there. The guide, the h
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Pura Aventura
Pura Aventura
11 years ago
It was the least we could do to make up for the French air traffic control strike! I am delighted that you enjoyed yourselves and the Picos so much. Thank you. All the best, Thomas
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Trusted Customer
11 years ago
Date of purchase: 01/02/2013
I will be contacting Pura Aventura personally.
Trusted Customer
11 years ago
I was so very impressed with the efficiency and attention to detail of Pura Aventura.
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Pura Aventura
Pura Aventura
11 years ago
It's quite common that our guests are, if not first timers, then at least unused to ceding their independence! We do try to make sure that we add value by unearthing the people and places that you couldn't find by yourselves (at least not easily) and then step back to let you enjoy them in peace. I am delighted that you enjoyed your trip so much. Thank you. All the best, Thomas
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Trusted Customer
11 years ago
Date of purchase: 01/02/2013
Superb company, a pleasure to deal with. They know their destinations inside out and recommend some really unique and different places to stay as well as put together an itinerary to maximise your tim
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Pura Aventura
Pura Aventura
11 years ago
What lovely comments, thank you. You have beautifully summarised the service that we want to provide and the sort of places we love to send people. Thank you! All the best, Thomas
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Trusted Customer
11 years ago
Date of purchase: 26/03/2013
Assistance with planning was excellent
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Pura Aventura
Pura Aventura
11 years ago
I'm delighted you enjoyed yourself so much and that the Picos were as beautiful for you and a nice contrast to Arizona! Strangely enough, we had Natasha from here in the office re-walk the route and update the walking notes just before your trip. Because there are parts of the walk which are really not paths used very much, it isn't always simple. With walking notes it is sometimes an art to get the right amount of detail! Thanks again for your feedback. All the best, Thomas
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Trusted Customer
11 years ago
Date of purchase: 17/04/2012
I was very impressed by the whole of the Pura Aventura arrangements and delivery of what was a fantastic 6 days from Cusco to Machu Picchu. Carlos the guide was excellent as were the Chef and the Port
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Pura Aventura
Pura Aventura
11 years ago
Thank you so much for your fantastic comments, and highlighting the fact that we do things on the Inca Trail that little bit differently! Thank you for passing on the word down-under, it's appreciated. All the best, Thomas
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Trusted Customer
11 years ago
Date of purchase: 15/02/2013
Attention to detail and our personal needs could not have been better. Suggestions made by Pura Aventura greatly added to our experience
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Pura Aventura
Pura Aventura
11 years ago
Delighted to hear that you had such a good time on your holiday. The 'colourful' border crossing from Nicaragua to Costa Rica with its fixers and vanishing queues is always such fun to hear about! I'm particularly pleased that you enjoyed the unspoiled nature of Nicaragua, it's not a place many people get to see (yet!). Thank you again for your kind comments. All the best, Thomas
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About Pura Aventura
We are rated 5* Platinum on Feefo, fully certified by B Corp, trusted by leading publications from the BBC to the FT to Vanity Fair and have been frequently praised by Which? for going above and beyond to look after our clients.​ ​ But just as our holidays take you away from the crowds, our actions take us beyond mere words. Travel Positive™ is our action, creating a deeper connection with the places we love in a way which enriches your experience and makes travel a force for good. ​ ​ As part of our 1% For the Planet commitment, we balance the total carbon produced on every holiday by 160% - a mile for every kilometre you travel from your front door and back again. By investing in an award-winning, fully accredited and independently verified reforestation project, our action helps creates sustainable income opportunities for rural communities, assuring the long-term success of our environmental legacy.​ ​ We're not done yet though. We continue to learn, to challenge, to share and improve as we push towards our Net Zero obligations by 2030 and create new ways for you to experience our destinations. As Which? Magazine itself says "Pura Aventura manages to put both the planet and its customers first." That's a promise we'll never stop striving to fulfil.​
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18 Bond Street, Brighton, East Sussex, BN1 1RD, United Kingdom
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About Pura Aventura
We are rated 5* Platinum on Feefo, fully certified by B Corp, trusted by leading publications from the BBC to the FT to Vanity Fair and have been frequently praised by Which? for going above and beyond to look after our clients.​ ​ But just as our holidays take you away from the crowds, our actions take us beyond mere words. Travel Positive™ is our action, creating a deeper connection with the places we love in a way which enriches your experience and makes travel a force for good. ​ ​ As part of our 1% For the Planet commitment, we balance the total carbon produced on every holiday by 160% - a mile for every kilometre you travel from your front door and back again. By investing in an award-winning, fully accredited and independently verified reforestation project, our action helps creates sustainable income opportunities for rural communities, assuring the long-term success of our environmental legacy.​ ​ We're not done yet though. We continue to learn, to challenge, to share and improve as we push towards our Net Zero obligations by 2030 and create new ways for you to experience our destinations. As Which? Magazine itself says "Pura Aventura manages to put both the planet and its customers first." That's a promise we'll never stop striving to fulfil.​