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Pura Aventura Reviews

Rated
Exceptional

Award-winning sustainable holidays away from the crowds in the beautiful landscapes of Latin America, Spain and Portugal.

Service
5
/5
Product
5
/5

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79

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81

ratings over the past year

Displaying all 694 reviews
Trusted Customer
12 years ago
Date of purchase: 13/07/2009
I came across Pura-Aventure as I had been badly let down by another travel company. I had booked with the other company, only to find they had under-charged me for the trip I had booked. Depsite me pr
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Pura Aventura
Pura Aventura
12 years ago
I love the line about us having a 'beating heart and a conscience', corny as it might sound out of context, it's really absolutely spot on. Thank you. All the best, Thomas
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Trusted Customer
12 years ago
Date of purchase: 11/11/2010
Very efficient company with friendly staff. We used their service twice and might do it again. They have very good knowledge of Chile and Argentina and their choices of hotels and lodges are great. We
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Pura Aventura
Pura Aventura
12 years ago
Hopefully you will be back again soon, it's always a pleasure to deal with you. Just to elaborate a little on the hotel mentioned. This was a 'designer' hotel in the Mendoza wine area of Argentina which had shown great promise. It turned out to be all style, no substance. In fact, even the style was questionable. Suffice to say, we suspended the hotel immediately in the light of your feedback. We do always pass on comments to hotels or service providers. Usually it's good feedback. Where it's negative we give them the right to reply as that seems only fair. In this instance, we have waited and waited for them to respond....the lack of response tells us all we need to know and the hotel is now permanently off our Mendoza 'wine list'. We much prefer that clients don't have bad bits in their holidays but where it does happen we do our very best to respond quickly to fix things. All the best, Thomas
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Trusted Customer
12 years ago
Date of purchase: 11/11/2009
Their product offerings are interesting, well put together. Ther service is prompt and of the highest order.
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Pura Aventura
Pura Aventura
12 years ago
Thank you very much for this. It's particularly welcome given that you are approaching your third trip with us. Your loyalty is a great compliment to the team. All the best, Thomas
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Trusted Customer
12 years ago
Date of purchase: 23/06/2011
Pura Aventura were great from start to finish keeping me well informed on all the details & travel arrangements for my trip. A wonderfully detailed itinerary so I knew exactly where I was going to be
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Pura Aventura
Pura Aventura
12 years ago
Gosh, what a great treat to read! This really is what makes us want to come to work each day so thank you. All the best, Thomas
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Trusted Customer
12 years ago
Date of purchase: 29/03/2012
Efficient and friendly
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Pura Aventura
Pura Aventura
12 years ago
Short and sweet. Thank you! All the best, Thomas
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Trusted Customer
12 years ago
Date of purchase: 09/06/2006
There isn't anything that this Company won't do for you - if they can. This trip was our second one with them and we would (and do) recommend them highly for both their group trips and also their bes
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Pura Aventura
Pura Aventura
12 years ago
Thank you so much. This is quite enough to make us all blush. All the best, Thomas
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Trusted Customer
12 years ago
Date of purchase: 19/03/2012
The service, both from the UK office and on the ground in Spain, was most efficient, prompt and helpful. The holiday was well planned with a varied itinerary, excellent directions and good choice of a
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Pura Aventura
Pura Aventura
12 years ago
Thank you very much, I'm very glad the directions worked well for you, Diego had some work to do when a farmer closed off some of his land just before you left for holiday! All the best, Thomas
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Trusted Customer
12 years ago
Date of purchase: 25/03/2008
Well organised trip with good support in Peru, more laid backn in Brasil
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Pura Aventura
Pura Aventura
12 years ago
Thank you for this, it sounds like exactly the way we want our walk and beach holiday to work! Glad you enjoyed yourselves so much. All the best, Thomas
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Trusted Customer
12 years ago
Date of purchase: 19/10/2011
We've travelled with Pura 4 times which speaks for itself. Efficient and personal service with a great product...
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Pura Aventura
Pura Aventura
12 years ago
Your loyalty is greatly appreciated and I know how much Jaime enjoys his weeks with you all. Let's see if we can dust Alex off again for 2013! All the best, Thomas
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Trusted Customer
12 years ago
Date of purchase: 27/01/2010
Excellent support when one of our intended party fell ill before the trip and was unable to travel. Communication from Pura staff was excellent and the trip was a great sucess thank you.
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Pura Aventura
Pura Aventura
12 years ago
Thank you for this. Quite apart from having enjoyed your time in Nicaragua so much, it's the way we react to the unexpected which really tests us. It's great to hear that you felt that was dealt with so well. All the best, Thomas
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About Pura Aventura
We are rated 5* Platinum on Feefo, fully certified by B Corp, trusted by leading publications from the BBC to the FT to Vanity Fair and have been frequently praised by Which? for going above and beyond to look after our clients.​ ​ But just as our holidays take you away from the crowds, our actions take us beyond mere words. Travel Positive™ is our action, creating a deeper connection with the places we love in a way which enriches your experience and makes travel a force for good. ​ ​ As part of our 1% For the Planet commitment, we balance the total carbon produced on every holiday by 160% - a mile for every kilometre you travel from your front door and back again. By investing in an award-winning, fully accredited and independently verified reforestation project, our action helps creates sustainable income opportunities for rural communities, assuring the long-term success of our environmental legacy.​ ​ We're not done yet though. We continue to learn, to challenge, to share and improve as we push towards our Net Zero obligations by 2030 and create new ways for you to experience our destinations. As Which? Magazine itself says "Pura Aventura manages to put both the planet and its customers first." That's a promise we'll never stop striving to fulfil.​
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18 Bond Street, Brighton, East Sussex, BN1 1RD, United Kingdom
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About Pura Aventura
We are rated 5* Platinum on Feefo, fully certified by B Corp, trusted by leading publications from the BBC to the FT to Vanity Fair and have been frequently praised by Which? for going above and beyond to look after our clients.​ ​ But just as our holidays take you away from the crowds, our actions take us beyond mere words. Travel Positive™ is our action, creating a deeper connection with the places we love in a way which enriches your experience and makes travel a force for good. ​ ​ As part of our 1% For the Planet commitment, we balance the total carbon produced on every holiday by 160% - a mile for every kilometre you travel from your front door and back again. By investing in an award-winning, fully accredited and independently verified reforestation project, our action helps creates sustainable income opportunities for rural communities, assuring the long-term success of our environmental legacy.​ ​ We're not done yet though. We continue to learn, to challenge, to share and improve as we push towards our Net Zero obligations by 2030 and create new ways for you to experience our destinations. As Which? Magazine itself says "Pura Aventura manages to put both the planet and its customers first." That's a promise we'll never stop striving to fulfil.​