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Pura Aventura Reviews

Rated
Exceptional

Award-winning sustainable holidays away from the crowds in the beautiful landscapes of Latin America, Spain and Portugal.

Service
5
/5
Product
5
/5

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79

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81

ratings over the past year

Displaying all 694 reviews
Trusted Customer
12 years ago
Date of purchase: 10/10/2011
An experience not to be missed. We were looked after from start to finish by an excellent companion called Xabi who made everyone at ease throughout. Xabi made sure individuals in the group were look
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Pura Aventura
Pura Aventura
12 years ago
Thank you for taking time to write in such detail. Xabi's a great asset, I'm pleased you got so much out of your time with him. I notice he's even got you spelling Pintxos the Basque way! All the best, Thomas
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Trusted Customer
12 years ago
Date of purchase: 04/05/2011
Great personal service from very friendly people.
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Pura Aventura
Pura Aventura
12 years ago
That's lovely, thank you. We're also lucky to have such good people on the ground to tell us about new places to stay, new walks, etc. so I will pass on your thanks.
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Trusted Customer
12 years ago
Date of purchase: 27/07/2011
Very well run organization who really care about their customers and who will go the extra mile to accommodate their requests
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Pura Aventura
Pura Aventura
12 years ago
Thank you so much...though having not yet eaten lunch today, the idea of a meal at Mas d'en Roqueta is more than I can take! All the best, Thomas
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Trusted Customer
12 years ago
Date of purchase: 16/06/2011
We were impressed by the helpful, professional and personal service provided by Pura Aventura.
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Pura Aventura
Pura Aventura
12 years ago
Thank you. In particular thank you for your flexibility, I know you were faced with a change of Galapagos boat (dry dock for repairs) but trusted us to get the best alternative for you. Trust which I think/hope was well placed. All the best, Thomas
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Trusted Customer
12 years ago
Date of purchase: 20/10/2011
Really friendly, helpful staff. All our questions relating to worries about walking conditions and accommodation were answered honestly and when there was a problem due to a fire in a national park, e
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Pura Aventura
Pura Aventura
12 years ago
Thank you for your comments. We put a lot of effort in to work around the fire in Torres del Paine so great to hear that the plan b worked for you. As for guides in Santiago, we're looking at new walking tours there which will hopefully make that more interesting. We have previously had good walking guides there but they've left so there's always work to do to find the best! Into the Atacama, I take your point entirely and I think it's worth pointing out to future clients who find themselves in the same situation. It was really a shame that your dates didn't quite work with your being able to enjoy the more tailored services of Camilo, our man on the ground. All the best, Thomas
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Trusted Customer
12 years ago
Date of purchase: 07/11/2011
Professional , prompt, personal and well able to deal with balls out of left field.
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Pura Aventura
Pura Aventura
12 years ago
Thank you for this. I have to credit Sarah and Gloria with handling those changes - they are always great people to have on side but the come into their own when there's a problem to deal with. All the best, Thomas
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Trusted Customer
12 years ago
Date of purchase: 28/02/2012
I think their attention to detail and customer service are outstanding. I am happy to use them again and to recommend them.
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Pura Aventura
Pura Aventura
12 years ago
Why thank you. It's honestly why we come to work. All the best, Thomas
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Trusted Customer
12 years ago
Date of purchase: 15/05/2012
Well organised, professional and good tour guides, and good range of activities.
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Pura Aventura
Pura Aventura
12 years ago
Thank you for this and glad that you enjoyed the Picos so much, specifically the wonderful Diego. At the hotel we're looking into your comments about the food - whilst it's never been a gourmet eatery, 'below average' isn't good enough for us. With regards rooming, we're always happy to quote on the basis of single occupancy so I'll take a note and when you, hopefully, travel with us again we'll know to get you your own room. All the best, Thomas
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Trusted Customer
15 years ago
Date of purchase: 15/02/2009
an excellant package all was spot on;excellant hotel,resort and more important fantastic hosts jaime,alex and james really did work hard to please all,the girl instructors miram ana anna also did a fa
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Trusted Customer
15 years ago
Date of purchase: 15/02/2009
Does what it says on the tin...
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About Pura Aventura
We are rated 5* Platinum on Feefo, fully certified by B Corp, trusted by leading publications from the BBC to the FT to Vanity Fair and have been frequently praised by Which? for going above and beyond to look after our clients.​ ​ But just as our holidays take you away from the crowds, our actions take us beyond mere words. Travel Positive™ is our action, creating a deeper connection with the places we love in a way which enriches your experience and makes travel a force for good. ​ ​ As part of our 1% For the Planet commitment, we balance the total carbon produced on every holiday by 160% - a mile for every kilometre you travel from your front door and back again. By investing in an award-winning, fully accredited and independently verified reforestation project, our action helps creates sustainable income opportunities for rural communities, assuring the long-term success of our environmental legacy.​ ​ We're not done yet though. We continue to learn, to challenge, to share and improve as we push towards our Net Zero obligations by 2030 and create new ways for you to experience our destinations. As Which? Magazine itself says "Pura Aventura manages to put both the planet and its customers first." That's a promise we'll never stop striving to fulfil.​
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18 Bond Street, Brighton, East Sussex, BN1 1RD, United Kingdom
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About Pura Aventura
We are rated 5* Platinum on Feefo, fully certified by B Corp, trusted by leading publications from the BBC to the FT to Vanity Fair and have been frequently praised by Which? for going above and beyond to look after our clients.​ ​ But just as our holidays take you away from the crowds, our actions take us beyond mere words. Travel Positive™ is our action, creating a deeper connection with the places we love in a way which enriches your experience and makes travel a force for good. ​ ​ As part of our 1% For the Planet commitment, we balance the total carbon produced on every holiday by 160% - a mile for every kilometre you travel from your front door and back again. By investing in an award-winning, fully accredited and independently verified reforestation project, our action helps creates sustainable income opportunities for rural communities, assuring the long-term success of our environmental legacy.​ ​ We're not done yet though. We continue to learn, to challenge, to share and improve as we push towards our Net Zero obligations by 2030 and create new ways for you to experience our destinations. As Which? Magazine itself says "Pura Aventura manages to put both the planet and its customers first." That's a promise we'll never stop striving to fulfil.​