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Purplebricks Reviews | Customer Service Reviews for https://www.feefo.com/reviews/purple-bricks | Feefo

1,763 out of 18,081 reviews

Time:

Past year

Mrs Eleanor Cleator

7 months ago

Date of purchase: 23/01/2024

What Mrs Eleanor Cleator said about Purplebricks:

Extremely efficient, cannot fault them at all, Jenny was very helpful and provided great advice throughout and answered all our questions promptly. House was on the market within days of instructing e

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Customer Support Team

Purplebricks

7 months ago

Thank you very much for getting in touch, Eleanor. We're so proud that we could impress you with the helpful service and great advice that we could provide and we will ensure Jenny knows she is doing such a fantastic job. It's great that she got everything moving so quickly and should you ever need us again in the future, please don't hesitate to reach out and let us know. Many thanks.

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Trusted Customer

7 months ago

Date of purchase: 23/01/2024

It was effective and efficient and seamless, got answers straight away

Customer Support Team

Purplebricks

7 months ago

Effective and efficient is always what we strive to be so seeing this lovely review and rating has really made us smile. Thank you so much and should you ever need us again, please don't hesitate to reach out and let us know. Thanks again and have a lovely rest of the day.

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Trusted Customer

7 months ago

Date of purchase: 12/01/2024

Need disability adapted bungalow urgently. Spurred on by the urgency we stupidly got hooked by “FREE” sale advertisement. Immediately was up-sold and paid £899 upfront Plus £60 for identity check that

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Customer Support Team

Purplebricks

7 months ago

Hi there, we are saddened to hear of your disappointing experience with us during the process of signing for a bungalow property. We of course do not want our customers to have a difficult journey when dealing with the various tasks involved in the process and so we apologise that there wasn't more care taken to ensure that this was handled better. We have passed this across to the team to be made aware. Many thanks.

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Miss Joanne Stringer

Bedworth

7 months ago

Date of purchase: 22/01/2024

What Miss Joanne Stringer said about Purplebricks:

Straightforward excellent service and advice. The agent was friendly, approachable and very supportive. The process was quick and smooth and I would highly recommend anyone to Purple Bricks!

Customer Support Team

Purplebricks

7 months ago

This is so great to see and we're delighted that everything ran so smoothly as this kind of straightforward service is always something we'd like to deliver. Thank you so much for taking the time to reach out and should you ever need any further assistance from us, please don't hesitate to reach out and let us know. Many thanks.

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Trusted Customer

7 months ago

Date of purchase: 22/01/2024

Great experience from valuation at 4:30pm on a Friday to having a live advert on Rightmove on Monday morning! No other agent could achieve that.

Customer Support Team

Purplebricks

7 months ago

We're delighted that we could deliver such a great experience and we#re pleased that everything was running so smoothly for you. Thank you so much for taking the time to share such lovely comments and if we can ever do anything more for you, please don't hesitate to reach out and let us know. Many thanks.

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Mr Michael Russon

Wolverhampton

7 months ago

Date of purchase: 19/01/2024

What Mr Michael Russon said about Purplebricks:

This is the 2nd time I have used them. Very helpful and professional would definitely recommend this company to others.

Customer Support Team

Purplebricks

7 months ago

This is exactly what we love to see and it's great that we could deliver such a helpful and professional service to you. Thank you so much for recommending us and if we can ever do anything more for you again, we're always happy to help. Many thanks.

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Mr Kevin Butterfield

8 months ago

Date of purchase: 21/01/2024

What Mr Kevin Butterfield said about Purplebricks:

Banging services

Customer Support Team

Purplebricks

7 months ago

Positive reviews and ratings really do make our day so thank you so much for sharing this. If there's ever anything more we can do for you, please don't hesitate to reach out and let us know. Thanks again and have a lovely rest of the day.

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Mrs Angela Leighton

8 months ago

Date of purchase: 21/01/2024

What Mrs Angela Leighton said about Purplebricks:

Kim was excellent. Very friendly and knowledgeable . She made me feel comfortable with the process and kept me informed of the process,

Customer Support Team

Purplebricks

7 months ago

A fantastic review and rating, Angela. We just know that Kim is going to love hearing how friendly and knowledgeable you found her to be, this is music to our ears! If we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.

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Elizabeth

Mansfield

8 months ago

Date of purchase: 11/01/2024

What Elizabeth said about Purplebricks:

Absolutely disgusting from start to finish no communication viewings not booked unless I had to ring multiple times change of account manager multiple time never in contact with me unless I call negot

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Customer Support Team

Purplebricks

8 months ago

Hi Elizabeth, thank you very much for getting in touch. We're very sorry that you have been left disappointed with the communication, this is something our team are currently looking into, you should you have received an acknowledgement of this on the 16th and our team will be back in touch once a full and thorough investigation has been completed. Many thanks.

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Trusted Customer

8 months ago

Date of purchase: 20/01/2024

My experience with purple bricks so far has honestly been brilliant. Ian Bird has guided me through everything with kindness and patience. He has guided me through every step and put me at ease. I am

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Customer Support Team

Purplebricks

8 months ago

Hi there, thank you for sharing your positive comments about how kind and patient you found us to be and we're proud that Ian could guide you through whilst putting your mind at ease, this is exactly the high standard of service we strive for so seeing this has really made us smile. Should you ever need any further assistance from us, please don't hesitate to reach out and let us know. Many thanks.

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About Purplebricks

Wave goodbye to the bull and sell your home for free with Purplebricks. Ready for a better way to sell your home? We give you everything you need to sell your home — for free. No more high commission, no more pointless jargon. You pay for optional extras along the way, only if you want to use them. It’s your sale, it’s your choice. Want to see why 9 out of 10 customers recommend Purplebricks? Sell your home for free and find out.

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0800 810 8008

650 The Crescent, Colchester Business Park, Colchester, Essex, CO49YQ, United Kingdom