A first class service is always something we strive to deliver so seeing this has really made us smile. Thank you so much for taking the time to share this and should you ever need any further assistance from us, we're always on hand to offer professional advice. Thank you and have a lovely rest of the day.
Until now they have been very professional with staff at the end of the line ready to help
Customer Support Team
Purplebricks
7 months ago
This really is music to our ears and we're delighted that you could find us to be so professional and ready to help you as we know just how important it is to have someone guide you through the process. Thank you so much for taking the time to share this and should you ever need any further assistance from us, please don't hesitate to reach out and let us know. Many thanks.
Organisation of the photos and 3d tour was great. A few obvious mistakes in the ad when it went up. So OK to that point. Then, as agreed, I turned up to meet the agent for our first booked viewing so
...
Read all
Customer Support Team
Purplebricks
7 months ago
Hi there, thanks for sharing this feedback with us. It's disappointing to hear that your agent didn't show up for your booked viewing. That's certainly not up to the standard of service that we strive to achieve.
If you would like to discuss the matter with us further, please do reach out to our Customer Services team by sending an email containing as much detail as possible to help@purplebricks.com. Someone will then reach out to you directly in due course. Thank you.
We're thrilled to receive this brilliant rating from you, Andrew! Should you ever need any further assistance from us, please do let us know. Thank you and we hope you enjoy the rest of your day.
Efficiency, easy, value for money and an overall pleasurable experience.
Customer Support Team
Purplebricks
8 months ago
Thanks for sharing this feedback with us, Stephen! It's brilliant to hear that you had such a pleasurable experience and that you were left happy with the service provided to you. If you require any assistance in the future, please don't hesitate to reach out - we would be more than happy to help. Take care.
What Mrs Annmarie Fontana said about Purplebricks:
Excellent personalised service and fast and efficient service
Customer Support Team
Purplebricks
8 months ago
It's always a pleasure to hear fantastic feedback like this! We're so glad that you are happy with the service you received from the team. Should you ever need us again in the future, please don't hesitate to get in touch. Thank you!
This is what we love to hear, Khalid! We really appreciate you sharing your positive experience with us. If we can ever do anything more for you again, please don't hesitate to reach out and let us know. Many thanks.
My enquiry was dealt with effectively and professionally. Customer service was 100% no problem when I had an my queries.
Customer Support Team
Purplebricks
8 months ago
This is great to hear! We're so pleased our team handled your enquiry in such a professional manner. Should you ever need any further assistance from us, please don't hesitate to get in touch. Many thanks.
I am very pleased I found Purple Bricks and decided to choose them over the high street agents. From the valuation appointment to getting the advertisement ready to having open days and accepting offe
...
Read all
Customer Support Team
Purplebricks
8 months ago
Hi there, thank you so much for sharing your experience with us! We are delighted to hear that you feel you have received sufficient support and good value from the team throughout your sale. This is what we try and aim for all of our customers to experience! If you require any assistance in the future, please don't hesitate to reach out, we are always more than happy to help. Take care.
We're thrilled to see this lovely review and rating and it's great that we could impress you with the helpful service we offer. Should you ever need any further assistance from us, please do let us know. Thank you and we hope you enjoy the rest of your day. Many thanks.
Wave goodbye to the bull and sell your home for free with Purplebricks.
Ready for a better way to sell your home? We give you everything you need to sell your home — for free. No more high commission, no more pointless jargon. You pay for optional extras along the way, only if you want to use them. It’s your sale, it’s your choice.
Want to see why 9 out of 10 customers recommend Purplebricks? Sell your home for free and find out.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Wave goodbye to the bull and sell your home for free with Purplebricks.
Ready for a better way to sell your home? We give you everything you need to sell your home — for free. No more high commission, no more pointless jargon. You pay for optional extras along the way, only if you want to use them. It’s your sale, it’s your choice.
Want to see why 9 out of 10 customers recommend Purplebricks? Sell your home for free and find out.