Hi there. Thank you very much for getting in touch, we really do appreciate it. It's very disappointing to hear about the communication issues and lack of support you've received. That's certainly not our usual standard of service and for that, we do apologise. Rest assured we will pass this over to all of the relevant teams so that we can ensure improvements are made in the future.
If you would like to discuss your experience with our Customer Services team, you are more than welcome to do so. You can reach out to them by emailing help@purplebricks.com and including as much detail as possible. A member of the team will then reach out to you as soon as possible to help resolve the matter. Thank you again.