Purplebricks Reviews

Hi there, Ian. Thank you for taking the time to get in touch. It's very disappointing to hear that you've found the service you received to be slow. We do really appreciate the feedback and we will ensure that it is forwarded on to all of the appropriate teams. If you would like to discuss your experience further, we recommend that you reach out to our Post Sales team, available 9am-5:30pm, Monday to Friday on 0121 274 3021. Thank you again.

Hi there, Michael. We really appreciate you reaching out. It's disappointing to hear that the poor communication you received caused viewings to be missed. That's certainly not the quality of service we strive to provide and we will be passing this along to all of the relevant teams so that this does not happen again in the future. If you would like to discuss the matter with us further, please do reach out to our Customer Services team by sending an email containing as much detail as possible to help@purplebricks.com. Someone will then reach out to you directly in due course. Thank you.

Hi there. Thank you for taking the time to get in touch with your feedback. It's very disappointing to hear about the quality of service and lack of assistance you received as we always strive to be as communicative and helpful. We will ensure that this is passed over to all of the relevant teams so that we can work to improve on this going forward. We've spoken with the team who have advised us that you've now raised a complaint. Rest assured that someone from the complaints team will be in touch with you as soon as possible to help get this resolved for you. If we can do anything more for you, please do let us know. Thank you again.

This is such an amazing review and rating and something we truly appreciate. We're thrilled that Shakeel could get everything moving so quickly and we're glad we could give you the good news! If you ever need anything more, please do let us know. Many thanks.

Hi there. Thank you very much for taking the time to get in touch, we really do appreciate it. We've spoken with the team who were unable to locate a refund request on your account. In this case, we would like Customer Services to take a look into the matter for you. To allow them to do so, we kindly ask that you send an email to help@purplebricks.com containing as much detail as possible. The team will then reach out to you directly to help resolve the situation. Thank you again and take care.

Amazing! We're so happy for you, Michelle. Thank you very much for the positive rating and if there's ever anything more you need, please do let us know as we are here to assist. Have a lovely day.

We really appreciate you getting in touch, Ian and we are so sorry about the delay you experience, this certainly shouldn't have been the case and we do apologise for the disappointment that it has caused you. We will be ensuring your feedback surrounding this is looked into so we can improve the service we are offering moving forward, thank you and if you would like to discuss anything further, please don't hesitate to contact us.

This is exactly what we love to see and it's fantastic that you found navigating the website so easy and the team to be so friendly, polite and efficient. Thank you so much for sharing this positive feedback and if we can ever do more for you, please don't hesitate to get in touch.

Hi Lara, thanks for getting in touch. We're so sorry that there has been a breakdown in communication, this certainly isn't our usual level of service so we have asked our sales progressor to contact you as soon as possible so that this can be resolved moving forward. Thank you for bringing it to our attention and we hope that the service we are delivering can impress you moving forward. Thanks again and take care.

Thank you very much for getting in touch. We're incredibly sorry to hear that you have been left feeling this way and we do apologise for the disappointment it has caused you. We can see that you spoke with one of our agents yesterday and we hope that this has resolved everything and goes a long way towards improve the service you have been receiving moving forward. Thank you for bringing this to our attention to allow us to put things right. If we can ever do more or you experience any further issues, please don't hesitate to get in touch.