Take your money, then no longer interested. Our local 'Rep' has disappeared. No answer to emails\messages\voice messages for last 3 weeks.
P.Bricks then published the advert when it wasnt fully updat
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Customer Support Team
Purplebricks
8 months ago
Hi Kevin, thank you very much for getting in touch. We're incredibly sorry to read about the issues you have experienced as it certainly isn't the high standards we strive for. We've taken a look into your account and can see that you have been in contact with our Account Manager who is working to get everything resolved for you as quickly and efficiently as possible. We do apologise that things haven't run smoothly for you however we hope we can turn this around moving forward. If you do want to discuss anything with us further, please don't hesitate to contact us. Many thanks.
I did think selling a house was going to be hard work, but PB made this so simple, I really didn’t need to do anything other than clear the house and tidy the garden. A great worry taken off me.
Customer Support Team
Purplebricks
8 months ago
Thank you very much for taking the time out of your day to get in touch. We're thrilled that we could make everything so simple as we know how much this helps. We really appreciate your positive feedback and should you ever need us again, please don't hesitate to reach out.
Our house is currently onthe market with Purpl Bricks,
And the entire process has been smooth .
Customer Support Team
Purplebricks
8 months ago
Fantastic, it's great to read how smoothly everything is running for you, Andrew and we will look forward to continuing to help you on this journey. Many thanks.
Scott who was my first contact with Purple Bricks was good, but after that the Sales negotiators didn't respond to phone calls or emails, there were numerous promises to get back to me but they didn't
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Customer Support Team
Purplebricks
8 months ago
Thank you for bringing this to our attention. We are upset to hear that contact was lacking during your experience with us and we do apologise for the delay with the Memorandum of Sale, this is certainly something we will be improving on and we appreciate you letting us know so we can look into it and learn from your experience. Please don't hesitate to reach out if there is anything more you'd like to discuss. Many thanks.
Our professional team will be so proud to see this and it's wonderful to hear your kind feedback. Thank you so much for taking the time to get in touch and should you ever need any further assistance from us, please don't hesitate to reach out and let us know. Many thanks.
What a wonderful review and rating. We're honoured to have received such positive feedback about the professionalism of our agents. Should you ever need any further assistance, we are always here to help you out. Many thanks.
This is such a wonderful review and rating and something that we really appreciate. Thank you so much for getting in touch and should you ever need us again, please don't hesitate to reach out and let us know. Many thanks.
Simple, hassle free, good value for money. Quick and easy.
Customer Support Team
Purplebricks
8 months ago
Positive comments like these really do make us smile so we're thrilled that we could deliver such a hassle free service to you. Thank you so much for taking the time to reach out and should you ever need any further assistance, please do let us know.
I have sold 2 properties through purple bricks in the last 12 months- the first in Gloucester was exceptional and effortless with the agent going above and beyond- 5*+. The second however in Bradford
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Customer Support Team
Purplebricks
8 months ago
Hi there, thank you very much for getting in touch, we're pleased to hear that your experience with your property in Gloucester went well although we are extremely sorry that this wasn't the same in Bradford, this is really disappointing and we will be sharing this feedback to allow the service to be improved, thank you very much for bringing it to our attention, and if you would like to discuss it in further detail, please don't hesitate to get in touch. Many thanks.
Hi there, we appreciate you getting in touch to share this feedback and we do apologise if you felt that the contact was lacking, we will be reviewing your experience internally to identify areas where we could have done better and we appreciate you highlighting your experience to us. Thank you and if there is anything more you'd like to discuss, please do let us know. Many thanks.
Wave goodbye to the bull and sell your home for free with Purplebricks.
Ready for a better way to sell your home? We give you everything you need to sell your home — for free. No more high commission, no more pointless jargon. You pay for optional extras along the way, only if you want to use them. It’s your sale, it’s your choice.
Want to see why 9 out of 10 customers recommend Purplebricks? Sell your home for free and find out.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Wave goodbye to the bull and sell your home for free with Purplebricks.
Ready for a better way to sell your home? We give you everything you need to sell your home — for free. No more high commission, no more pointless jargon. You pay for optional extras along the way, only if you want to use them. It’s your sale, it’s your choice.
Want to see why 9 out of 10 customers recommend Purplebricks? Sell your home for free and find out.