Thank you for getting in touch, we are incredibly sorry to hear that you didn't received much communication from our agent, this certainly shouldn't have happened and it's something we truly apologise for, we will ensure your comments about this are taken on board and we appreciate you bringing it to our attention. We are however pleased that our post sales team and the solicitor have been able to improve your experience with us and we're grateful for this feedback too. Thanks again for getting in touch.