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Purplebricks Reviews | Customer Service Reviews for https://www.feefo.com/reviews/purple-bricks | Feefo

Displaying all 18,084 reviews

Mrs Mimi Stoneman

11 months ago

Date of purchase: 28/09/2023

What Mrs Mimi Stoneman said about Purplebricks:

They have been really helpful

Customer Support Team

Purplebricks

11 months ago

Exactly what we love to see! We're so pleased that we could provide such a helpful service to you and we appreciate you taking the time to get in touch. Thank you so much and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

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Mrs Pamela Jones

Addlestone

11 months ago

Date of purchase: 27/09/2023

What Mrs Pamela Jones said about Purplebricks:

I was very impressed by the way everything was sorted and set up very quickly. From the first valuation through the legal matters and the photos and floor planning. All went so smoothly. I was particu

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Customer Support Team

Purplebricks

11 months ago

What a lovely review, it's music to our ears to hear that everything ran so smoothly and it's great that we could explain everything to you so well. We are delighted that we could communicate with you so well too and impress you with the price! Thanks for getting in touch and please do let us know if you have anymore questions.

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Trusted Customer

11 months ago

Date of purchase: 10/09/2023

Poor communication. Call back request ignored

Customer Support Team

Purplebricks

11 months ago

Hi there, thanks for reaching out to us, we're incredibly sorry that you feel this way, we've taken a look into this however we can't see anything on your account to explain this review, therefore could we ask that you send an email to help@purplebricks.com with as much information about your experience as possible as this will allow our Customer Service Team to investigate and resolve this with you directly. Many thanks.

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Mr Nasar Shazad

11 months ago

Date of purchase: 27/09/2023

What Mr Nasar Shazad said about Purplebricks:

Great service

Customer Support Team

Purplebricks

11 months ago

We're over the moon to see that we could deliver a great service to you and we appreciate you taking the time to get in touch. Thank you so much and should you ever need any further assistance from us, please don't hesitate to reach out and let us know. Many thanks.

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Miss Fiona-Jane Stradling

11 months ago

Date of purchase: 26/09/2023

What Miss Fiona-Jane Stradling said about Purplebricks:

Very impressed. They are professional and helpful.

Customer Support Team

Purplebricks

11 months ago

This is such an amazing review and rating! We're so pleased that we could provide such an impressive service and we appreciate you taking the time to share this. Thank you so much for getting in touch and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

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Mrs Nicole French

11 months ago

Date of purchase: 26/09/2023

What Mrs Nicole French said about Purplebricks:

Good service. Good contact and follow up.

Customer Support Team

Purplebricks

11 months ago

Amazing, we're thrilled to hear that we could provide such a great service to you and we truly appreciate you taking the time out of your day to share this lovely rating. Thank you so much and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

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Mrs Gloria Lott

11 months ago

Date of purchase: 26/09/2023

What Mrs Gloria Lott said about Purplebricks:

Although the photographer measured our rooms, I can’t see sizes on the advert. It’s advertised as 3 bedroom but is only 2/3 .

Customer Support Team

Purplebricks

11 months ago

Hi Gloria, thank you very much for taking the time out of your day to get in touch. The room sizes are available on floorplan within the advert, we have also contacted the Account Manager and raised your comments about the bedrooms and have asked them to amend this. Thanks for bringing this to our attention and if there is anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.

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Trusted Customer

11 months ago

Date of purchase: 26/09/2023

Very slow service, poor communication had very little info from the agent once I paid the fee.

Customer Support Team

Purplebricks

11 months ago

Hi there, we're very sorry that you found the service slow. Our Account Manager will be in touch shortly to introduce themselves and provide assistance while the property is live. However we will ensure your feedback about this is taken on board and we appreciate you reaching out and sharing your comments. Many thanks.

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Trusted Customer

11 months ago

Date of purchase: 17/08/2023

Most of what Purple Bricks did went well but I think this was just doing their job. I did find one problem, the advertisement did not go live straight away and I had to wait at least a week until it w

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Customer Support Team

Purplebricks

11 months ago

Hi there, thank you very much for getting in touch. We are pleased that we could help you although we are very sorry that you experienced a delay and we will ensure your comments are taken on board regarding this, we appreciate you bringing it to our attention. Thank you.

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Trusted Customer

11 months ago

Date of purchase: 25/09/2023

Quick, efficient and responds to questions immediately.

Customer Support Team

Purplebricks

11 months ago

Amazing to see! We're thrilled that we could deliver such a quick and efficient service and give you helpful answers to all your questions. Thank you so much for taking the time out if your day to share this lovely review and rating and should you ever need any further assistance, please don't hesitate to reach out and let us know. Many thanks.

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About Purplebricks

Wave goodbye to the bull and sell your home for free with Purplebricks. Ready for a better way to sell your home? We give you everything you need to sell your home — for free. No more high commission, no more pointless jargon. You pay for optional extras along the way, only if you want to use them. It’s your sale, it’s your choice. Want to see why 9 out of 10 customers recommend Purplebricks? Sell your home for free and find out.

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0800 810 8008

650 The Crescent, Colchester Business Park, Colchester, Essex, CO49YQ, United Kingdom