Merchant Logo

Purplebricks Reviews

Rated
Excellent
Service
4
/5

5

4

3

2

1

1,080

241

72

104

269

1,766

ratings over the past year

Displaying all 18,084 reviews
Trusted Customer
12 months ago
Date of purchase: 31/08/2023
Excellent Customer services
Merchant Logo
Customer Support Team
Purplebricks
12 months ago
A high level of customer service is always something we strive to deliver so seeing your kind feedback has made us smile. Thank you for reaching out and should you ever need any further assistance from us, please don't hesitate to reach out and let us know. Many thanks.
AS
Angela swain
12 months ago
Date of purchase: 19/09/2023
What Angela swain said about Purplebricks:
How can you say congratulations on the sale of your house when NO paper work has been sighed yet when the paper work has been finalised then I will give a better score
Merchant Logo
Customer Support Team
Purplebricks
12 months ago
Hi Angela, thank you for reaching out and sharing your feedback, it's certainly something we will take on board. Thank you and take care.
MT
Ms Alice Thomas
12 months ago
Date of purchase: 17/09/2023
What Ms Alice Thomas said about Purplebricks:
Very professional, helpful and the process was smooth and hassle free!
Merchant Logo
Customer Support Team
Purplebricks
12 months ago
Hi Alice, we're thrilled that we could deliver such a professional and helpful service and it's great that everything ran so smoothly. Thank you very much for reaching out and if there's ever anything more we can do for you and please don't hesitate to reach out and let us know. Many thanks.
ST
Stephen
Dumfries and Galloway
12 months ago
Date of purchase: 30/05/2023
What Stephen said about Purplebricks:
I required a quick sale of my flat. I chose Purple Bricks as i was able to market it with no upfront costs, costs to be taken when sold or many months later. The marketing process was quick and effici
...
Read all
Merchant Logo
Customer Support Team
Purplebricks
12 months ago
Thank you very much for getting in touch, Stephen. We are pleased that we could sell your flat so quickly and efficiently although we do apologise for the issues with the photos although are pleased that we could put things right. Thank you very much for the fabulous feedback you have left us and should you ever need us again, please don't hesitate to reach out and let us know. Many thanks.
Trusted Customer
12 months ago
Date of purchase: 17/09/2023
I don't know why you're asking for a review part way through the process. Day 1 of being live for viewings and the website was down. I have a notification for a message from when I last used the servi
...
Read all
Merchant Logo
Customer Support Team
Purplebricks
12 months ago
Hi there, thank you very much for getting in touch and bringing this to our attention. We are sorry to hear that you are having issues with the website, this can sometimes happen if your account isn't verified by email, to do this if you follow this link https://www.purplebricks.co.uk/awaitingconfirmation and click the link on that page it should resolve the issues however if this doesn't work please do get in touch using one of the options here: https://www.purplebricks.co.uk/contact-us and a member of our team will be happy to help you further. Many thanks.
Trusted Customer
1 year ago
Date of purchase: 15/09/2023
THE GOOD: The price - obviously. £2,000 for the full package from Purple Bricks vs estate agents who wanted £5-8K. Speed - generally things moved fast at the start and the process was smooth. Th
...
Read all
Merchant Logo
Customer Support Team
Purplebricks
12 months ago
Hi there, thank you very much for getting in touch. We're pleased that your property sold quickly and it's great that you were happy with the photos and how proactive the team were. We are sorry however that the local expert wasn't as local as we would have hoped for and we will ensure your feedback regarding this is taken on board, we also apologise that the advert wasn't changed right away, we appreciate you bringing this to our attention and we will ensure that your comments are used constructively as we always want to ensure we provide a perfect service. Thanks again for reaching out and we hope you enjoy the rest of your day. Many thanks.
JB
Josephine Bowen
1 year ago
Date of purchase: 24/07/2023
What Josephine Bowen said about Purplebricks:
We need a phone call to explain our concerns
Merchant Logo
Customer Support Team
Purplebricks
1 year ago
Hi Josephine, thank you very much for getting in touch we have asked our Local Property Expert to contact you directly. We appreciate you reaching out. Many thanks.
JB
Josephine Bowen
1 year ago
I've upgraded to 3 stars,as 1 issue has been resolved
MA
Mr Alan Atterbury
Birmingham
1 year ago
Date of purchase: 17/09/2023
What Mr Alan Atterbury said about Purplebricks:
PB have been really easy to work with, very efficient and quick with loads of communication and a direct contact when needed. My only criticism would be the property description which was very brief
...
Read all
Merchant Logo
Customer Support Team
Purplebricks
1 year ago
Hi Alan, thank you so much for taking the time out of your day to get in touch. We are over the moon to see that we could deliver such a communicative service to you as we know how important this can be! We also really appreciated the feedback about the property description and this is certainly something we will take on board. Thank you so much for sharing this and if there is anything more we can do, please don't hesitate to let us know.
Trusted Customer
1 year ago
Date of purchase: 14/09/2023
The service they supplied so. Far
Merchant Logo
Customer Support Team
Purplebricks
1 year ago
Thank you very much for taking the time out of your day to get in touch. We're so pleased that we could deliver such a great service to you and we will look forward to continuing to do so in the future.
Trusted Customer
1 year ago
Date of purchase: 14/09/2023
Good service, very easy to deal with
Merchant Logo
Customer Support Team
Purplebricks
1 year ago
Music to our ears! We're so proud of out team for delivering such a great service to you and we appreciate you taking the time to share this. Thank you so much and please don't hesitate to get in touch should you ever need any further assistance from us. Many thanks.
About Purplebricks
Wave goodbye to the bull and sell your home for free with Purplebricks. Ready for a better way to sell your home? We give you everything you need to sell your home — for free. No more high commission, no more pointless jargon. You pay for optional extras along the way, only if you want to use them. It’s your sale, it’s your choice. Want to see why 9 out of 10 customers recommend Purplebricks? Sell your home for free and find out.
Read all
650 The Crescent, Colchester Business Park, Colchester, Essex, CO49YQ, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About Purplebricks
Wave goodbye to the bull and sell your home for free with Purplebricks. Ready for a better way to sell your home? We give you everything you need to sell your home — for free. No more high commission, no more pointless jargon. You pay for optional extras along the way, only if you want to use them. It’s your sale, it’s your choice. Want to see why 9 out of 10 customers recommend Purplebricks? Sell your home for free and find out.