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Purplebricks Reviews | Customer Service Reviews for https://www.feefo.com/reviews/purple-bricks | Feefo

Displaying all 18,081 reviews

Trusted Customer

1 year ago

Date of purchase: 23/08/2023

Very por service.. I would give zero if I could. Purplebricks were doing our viewing because the property was empty and then the neighbour informed us that on several occasions the viewers have turned

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Customer Support Team

Purplebricks

11 months ago

Hi Andrea. We're incredibly sorry to see this review. We can see that your experience is being looked into by our Customer Experience Team. The are experiencing a high level of enquires at the moments however they will get back to you once it is fully investigated. We sincerely apologise for the frustration and disappointment that it has caused and we appreciate you getting in touch.

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Alex Baron

1 year ago

Date of purchase: 09/09/2023

What Alex Baron said about Purplebricks:

Appalling service. Chose the enhanced service and then had to show viewers around myself. Had viewings confirmed but not communicated to me so people arrived to my house with no warning. Haven't heard

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Customer Support Team

Purplebricks

11 months ago

HI Alex, thank you very much for getting in touch. We are incredibly sorry to see that this has happened but can assure you our team are looking into it, we can see that this has been raised with our viewing team who will be contacting all missed viewers to reschedule the appointments, we appreciate that this shouldn't have happened however we will work hard to put things right. Many thanks.

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Trusted Customer

1 year ago

Date of purchase: 15/09/2023

They are very friendly however a bit on the pushy side.

Customer Support Team

Purplebricks

1 year ago

Thank you very much for taking the time to leave your feedback for us, we really appreciate it. We're sorry to hear that you find the team a little pushy; we'll make sure to pass that over to them as that's certainly not the kind of service we strive to provide. It's great, however, that you find them friendly. We're always here to help if you need us and we're wishing you the very best of luck with the process.

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Trusted Customer

1 year ago

Date of purchase: 11/09/2023

There was a delay in getting things started as an employee left and the "hand over" took longer than expected. Otherwise they are very good

Customer Support Team

Purplebricks

1 year ago

Hi there. Thank you very much for taking the time to leave your feedback for us. We're sorry to hear that the process got off to a slow start but we're pleased that things have picked up. We'll be sure to share your feedback with the team so that we can improve on this going forward. Don't hesitate to get in touch if you have any questions or concerns. We hope you have a lovely day.

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Trusted Customer

1 year ago

Date of purchase: 05/08/2023

Have your staff call me back when they say, do what you say you do!!! Respond to complaints as I have not had a response as of yet!!!

Customer Support Team

Purplebricks

11 months ago

Hi, this is really disappointing to see and we do apologise that you have been left waiting. We can see that our Account Manager reached out to you on the 20th and your property is now relisted. We can see that you are shortly due a marketing review however if there is anything you'd like to discuss, please do get in touch on 0121 274 3026. Many thanks.

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Trusted Customer

1 year ago

Date of purchase: 14/09/2023

Very friendly and helpful. Also not to much waiting about until the property is on the market

Customer Support Team

Purplebricks

1 year ago

We always strive to provide friendly and helpful service and so your review has put a big smile on our faces, thank you! It's also great to hear that your property was listed quickly. We really appreciate the kind words and are always here if you have any further questions. Take care and have a great day.

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Trusted Customer

1 year ago

Date of purchase: 23/08/2023

Honesty one of the worst companies that I have ever dealt with. Tried selling our house in North London with them and the customer experience was horrible - we got passed between countless people, w

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Customer Support Team

Purplebricks

1 year ago

Thank you very much for getting in touch. We're sorry to see this rating and review so we've asked our Local Property Expert and Viewing Agent to contact you to discuss your concerns in more details, we appreciate you reaching out and bringing this to our attention. Many thanks.

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Trusted Customer

1 year ago

Date of purchase: 10/09/2023

Shocking service had to do my own viewing? And paying them for a service which they can’t provide never used them sell a good story but can’t provide it all I can say is don’t know how they are still

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Customer Support Team

Purplebricks

1 year ago

Hi there, this is incredibly disappointing to see, we can see that your experience in being looked into currently. To ensure this happens fully and thoroughly our team will endeavour to get back in touch within 15 working days. We do apologise that you have been left unimpressed with the service you received however we will use your comments constructively and we appreciate you bringing it to our attention. Many thanks.

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Trusted Customer

1 year ago

Date of purchase: 22/05/2023

Terrible communication. Agent disappeared on holiday for 2 weeks without telling me or putting alternative arrangements in place

Customer Support Team

Purplebricks

1 year ago

Thank you very much for getting in touch. We are so sorry that this has happened therefor we have raised it with our Local Property Experience and asked them to contact you directly to resolve this. We really appreciate you bringing it to our attention. Many thanks.

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Mr James Lumsden

1 year ago

Date of purchase: 13/09/2023

What Mr James Lumsden said about Purplebricks:

Prompt professional service. Kept informed and super quick from initial contact to advert live!

Customer Support Team

Purplebricks

1 year ago

Thank you so much for the wonderful feedback James, we're so pleased to hear that you are impressed by the prompt and professional service that you have received, that's music to our ears! Thanks again for the positive review and we hope that you have a great day!

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About Purplebricks

Wave goodbye to the bull and sell your home for free with Purplebricks. Ready for a better way to sell your home? We give you everything you need to sell your home — for free. No more high commission, no more pointless jargon. You pay for optional extras along the way, only if you want to use them. It’s your sale, it’s your choice. Want to see why 9 out of 10 customers recommend Purplebricks? Sell your home for free and find out.

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0800 810 8008

650 The Crescent, Colchester Business Park, Colchester, Essex, CO49YQ, United Kingdom